Netskope experienced a critical incident on July 8, 2026 affecting AM2 — Amsterdam, Netherlands, lasting 2h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2026, 08:56 PM UTC
We are currently investigating this issue.
- resolved Jul 08, 2026, 08:56 PM UTC
We are investigating a service impacting incident at the AM2 datacenter(s) for the following service(s) CASB API Data Protection, Core Services, Event Logging, Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Jul 08, 2026, 10:07 PM UTC
The performance degradation affecting the AM2 management plane has been partially mitigated, we anticipate that the servers and services will progressively recover until full functionality is completely restored.
- monitoring Jul 08, 2026, 10:38 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 08, 2026, 11:07 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Jul 08, 2026, 11:31 PM UTC
The incident has been resolved