Netskope incident

Service Impact to SJC2 Data Center.

Major Resolved View vendor source →

Netskope experienced a major incident on July 15, 2026 affecting SJC2 — San Jose, United States, lasting 3h 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 03:56 PM UTC
Resolved
Jul 15, 2026, 07:25 PM UTC
Duration
3h 29m
Detected by Pingoru
Jul 15, 2026, 03:56 PM UTC

Affected components

SJC2 — San Jose, United States

Update timeline

  1. investigating Jul 15, 2026, 03:56 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 15, 2026, 03:56 PM UTC

    We are investigating a service impacting incident at the SJC2 datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

  3. monitoring Jul 15, 2026, 04:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 15, 2026, 06:13 PM UTC

    The issue has been mitigated, we are continuing to monitor the results.

  5. resolved Jul 15, 2026, 07:25 PM UTC

    The incident has been resolved

  6. resolved Jul 15, 2026, 07:25 PM UTC

    The incident has been resolved.