Netskope experienced a major incident on June 29, 2026 affecting SYD2 — Sydney, Australia, lasting 18h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 29, 2026, 04:36 AM UTC
We are currently investigating this issue.
- resolved Jun 29, 2026, 04:36 AM UTC
We are investigating a service impacting incident at the SYD2 datacenter(s) for the following service(s) Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Jun 29, 2026, 05:05 AM UTC
Netskope has removed the SYD2 POP from the NewEdge Traffic Management system aiming to minimize the customer impact and mitigate the issue.
- monitoring Jun 29, 2026, 05:34 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Jun 29, 2026, 09:18 PM UTC
Netskope continues to work on identifying a root cause. The SYD2 POP will remain out of New Edge Traffic Management system until a final root cause has been identified and the data center can be safely reintroduced.
- resolved Jun 29, 2026, 11:30 PM UTC
The incident has been resolved