Service Impact to All DPs Data Center.

Update timeline

1. investigating Apr 10, 2026, 09:13 AM UTC

   We are currently investigating this issue.

2. resolved Apr 10, 2026, 09:13 AM UTC

   We are investigating a service impacting incident at the All DPs datacenter(s) for the following service(s) IPSEC. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

3. resolved Apr 10, 2026, 09:40 AM UTC

   Netskope has started the rollback process and expects it to be completed in the next 2 hours. Next update will be shared at 11:30 AM UTC.

4. resolved Apr 10, 2026, 11:55 AM UTC

   Netskope has completed the rollback across 50% of the PoPs. The remaining rollback activities are expected to conclude within the next three hours. We will provide the next status update at 3:00 PM UTC.

5. resolved Apr 10, 2026, 03:00 PM UTC

   Netskope has successfully completed the rollback across all Points of Presence (PoPs). A temporary surge in IPsec tunnel re-establishment requests triggered DoS protection mechanisms on certain PoPs, resulting in some tunnels going down. Netskope is actively working to stabilize the environment and restore full service continuity.

6. resolved Apr 10, 2026, 04:16 PM UTC

   Following the rollback of IPsec nodes across all PoPs, a temporary tunnel imbalance has been observed. Netskope is actively executing remediation actions to restore balanced tunnel distribution. Customers may notice brief tunnel flapping during this window. A limited number of PoPs have also experienced continued failures after rollback and will be temporarily taken out of service for continued mitigation. Currently working is being performed in SAO4 and NYC1. Additional POPs will be provided if required.

7. resolved Apr 10, 2026, 04:48 PM UTC

   Work continues to redeploy the IPSec service in some impacted data centers. Tunnel rebalancing efforts also continues at this time. During the rebalance activity, customers may experience transient tunnel flaps.

8. resolved Apr 10, 2026, 05:09 PM UTC

   Rebalance activity for all Day 3 POPs has been completed. Day 2 is currently underway. Details on which POPs are targeted under each can be viewed in the support portal deployment notifications. Detail on how to access the deployment schedule is included in the support portal article. All work is expected to completed within the next 30 minutes.

9. resolved Apr 10, 2026, 05:17 PM UTC

   Rebalance activity for all Day 2 POPs has been completed. Day 1 is currently underway. SAO4 data center work has also been completed. Further details are in the support portal.

10. resolved Apr 10, 2026, 05:28 PM UTC

    Rebalance activity for all Day 1 POPs has been completed. Netskope is now conducting a thorough audit to ensure the IPSec service is fully operational in all data centers.

11. resolved Apr 10, 2026, 07:20 PM UTC

    The incident has been resolved