Netskope incident

Service Impact to PVG1, PVG2 Data Center.

Major Resolved View vendor source →

Netskope experienced a major incident on July 13, 2026 affecting PVG1 — Shanghai, China and PVG2 — Shanghai, China, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 05:28 AM UTC
Resolved
Jul 14, 2026, 10:52 AM UTC
Duration
1d 5h
Detected by Pingoru
Jul 13, 2026, 05:28 AM UTC

Affected components

PVG1 — Shanghai, ChinaPVG2 — Shanghai, China

Update timeline

  1. investigating Jul 13, 2026, 05:28 AM UTC

    We are currently investigating this issue.

  2. resolved Jul 13, 2026, 05:28 AM UTC

    We are investigating a service impacting incident at the PVG1, PVG2 datacenter(s) for the following service(s) Private Access and Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

  3. resolved Jul 13, 2026, 06:13 AM UTC

    PVG2 has been removed from the NewEdge traffic management system for the NPA services. It has also been identified that the Secure Web Gateway services are impacted for PVG1 POP and Netskope actively devising a mitigation strategy for the same.

  4. resolved Jul 13, 2026, 06:48 AM UTC

    PVG1 has also been removed from the NewEdge traffic management system to mitigate the impact.

  5. resolved Jul 13, 2026, 07:38 AM UTC

    Netskope has added the Shanghai, China (PVG2) Data Plane back into the NewEdge traffic management system. The transient connectivity issues previously seen have auto-resolved, and network traffic stability has returned.

  6. monitoring Jul 13, 2026, 07:48 AM UTC

    The issue has been mitigated, we are continuing to monitor the results.

  7. resolved Jul 13, 2026, 07:51 AM UTC

    The active customer impact has been mitigated. Netskope continues to work on completely restoring the Shanghai, China (PVG1) POP. The root cause has been identified, and Netskope is working on a remedial action to resolve the issue permanently.

  8. resolved Jul 14, 2026, 04:38 AM UTC

    Netskope successfully deployed a fix and re-introduced PVG1 to the NewEdge traffic management system at 9:11 PM UTC on July 13, 2026. We will continue to monitor the environment closely throughout Shanghai business hours to ensure ongoing stability.

  9. resolved Jul 14, 2026, 10:52 AM UTC

    The incident has been resolved