Netskope incident

Service Impact to RUH1 Data Center.

Critical Resolved View vendor source →

Netskope experienced a critical incident on August 2, 2025 affecting JED1 — Jeddah, Saudi Arabia and JED2 — Jeddah, Saudi Arabia, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2025, 07:30 PM UTC
Resolved
Aug 02, 2025, 09:30 PM UTC
Duration
2h
Detected by Pingoru
Aug 02, 2025, 07:30 PM UTC

Affected components

JED1 — Jeddah, Saudi ArabiaJED2 — Jeddah, Saudi Arabia

Update timeline

  1. investigating Aug 02, 2025, 07:30 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 02, 2025, 07:30 PM UTC

    We are investigating a service impacting incident at the RUH1 datacenter(s) for the following service(s) Private Access. Full details can be found on the support portal.

  3. resolved Aug 02, 2025, 09:30 PM UTC

    The incident has been resolved