Netskope incident

BWAN Management and Client Connectivity in US Down

Critical Resolved View vendor source →

Netskope experienced a critical incident on August 5, 2025 affecting ATL1 — Atlanta, United States and ATL2 — Atlanta, United States and 1 more component, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2025, 04:26 PM UTC
Resolved
Aug 05, 2025, 06:05 PM UTC
Duration
1h 39m
Detected by Pingoru
Aug 05, 2025, 04:26 PM UTC

Affected components

ATL1 — Atlanta, United StatesATL2 — Atlanta, United StatesBOS1 — Boston, United StatesDEN1 — Denver, United StatesDFW1 — Dallas, United StatesDFW3 — Dallas, United StatesDFW4 — Dallas, United StatesIAD2 — Washington, United StatesIAD4 — Washington, United StatesJNB1 — Johannesburg, South Africa

Update timeline

  1. investigating Aug 05, 2025, 04:26 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 05, 2025, 04:26 PM UTC

    We are investigating a service impacting incident in multiple US datacenter(s) for the following service(s): SD-WAN. Full details can be found on the support portal.

  3. resolved Aug 05, 2025, 06:05 PM UTC

    The incident has been resolved

  4. monitoring Aug 05, 2025, 07:15 PM UTC

    The issue has been mitigated, we are continuing to monitor the results.

  5. resolved Aug 05, 2025, 07:16 PM UTC

    Netskope has mitigated the issue.