Netskope incident

Service Impact to JED2 Data Center.

Minor Resolved View vendor source →

Netskope experienced a minor incident on August 6, 2025 affecting JED2 — Jeddah, Saudi Arabia, lasting 5h 56m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2025, 07:14 PM UTC
Resolved
Aug 07, 2025, 01:10 AM UTC
Duration
5h 56m
Detected by Pingoru
Aug 06, 2025, 07:14 PM UTC

Affected components

JED2 — Jeddah, Saudi Arabia

Update timeline

  1. investigating Aug 06, 2025, 07:14 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 06, 2025, 07:14 PM UTC

    We are investigating a service impacting incident at the JED2 datacenter(s) for the following service(s) All Services. Full details can be found on the support portal.

  3. monitoring Aug 06, 2025, 08:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 06, 2025, 09:56 PM UTC

    Netskope continues to monitor the data center before fully restoring service

  5. resolved Aug 07, 2025, 01:04 AM UTC

    The data center has been put back into operation. Netskope will continue monitoring the site

  6. resolved Aug 07, 2025, 01:10 AM UTC

    The incident has been resolved