Netskope incident

Service Impact to SJC1, SJC2, SV5 Data Center.

Major Resolved View vendor source →

Netskope experienced a major incident on August 11, 2025 affecting SJC1 — San Jose, United States and SJC2 — San Jose, United States and 1 more component, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2025, 02:32 PM UTC
Resolved
Aug 11, 2025, 04:38 PM UTC
Duration
2h 6m
Detected by Pingoru
Aug 11, 2025, 02:32 PM UTC

Affected components

SJC1 — San Jose, United StatesSJC2 — San Jose, United StatesSV5 — San Jose, United States

Update timeline

  1. investigating Aug 11, 2025, 02:32 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 11, 2025, 02:32 PM UTC

    We are investigating a service impacting incident at the SJC1, SJC2, SV5 datacenter(s) for the following service(s) Advanced Analytics. Full details can be found on the support portal.

  3. monitoring Aug 11, 2025, 03:39 PM UTC

    The issue has been mitigated, we are continuing to monitor the results.

  4. resolved Aug 11, 2025, 04:38 PM UTC

    The incident has been resolved