Netskope incident

Service Impact to DFW1, DFW4 Data Center.

Critical Resolved View vendor source →

Netskope experienced a critical incident on August 15, 2025 affecting DFW1 — Dallas, United States and DFW4 — Dallas, United States, lasting 2h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2025, 06:17 PM UTC
Resolved
Aug 15, 2025, 09:00 PM UTC
Duration
2h 43m
Detected by Pingoru
Aug 15, 2025, 06:17 PM UTC

Affected components

DFW1 — Dallas, United StatesDFW4 — Dallas, United States

Update timeline

  1. investigating Aug 15, 2025, 06:17 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 15, 2025, 06:17 PM UTC

    We are investigating a service impacting incident at the DFW1, DFW4 datacenter(s) for the following service(s) AuthService. Full details can be found on the support portal.

  3. resolved Aug 15, 2025, 07:36 PM UTC

    Our investigation of the incident is still ongoing. More details will be provided as soon as available. Full details can be found on the support portal.

  4. monitoring Aug 15, 2025, 07:59 PM UTC

    The issue has been mitigated, we are continuing to monitor the results.

  5. resolved Aug 15, 2025, 09:00 PM UTC

    The incident has been resolved