Netskope incident

Service Impact to AM2, FR4, and ZUR2 Data Center.

Critical Resolved View vendor source →

Netskope experienced a critical incident on August 20, 2025 affecting AM2 — Amsterdam, Netherlands and FR4 — Frankfurt, Germany and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2025, 08:35 AM UTC
Resolved
Aug 20, 2025, 10:30 AM UTC
Duration
1h 55m
Detected by Pingoru
Aug 20, 2025, 08:35 AM UTC

Affected components

AM2 — Amsterdam, NetherlandsFR4 — Frankfurt, GermanyZUR2 — Zurich, Switzerland

Update timeline

  1. investigating Aug 20, 2025, 08:35 AM UTC

    We are currently investigating this issue.

  2. resolved Aug 20, 2025, 08:35 AM UTC

    We are investigating a service impacting incident at the AM2, FR4 and ZUR2 datacenter(s) for the following service(s) Management Console WebUI. Full details can be found on the support portal.

  3. resolved Aug 20, 2025, 09:35 AM UTC

    Netskope has identified the issue to be with the DNS component. The mitigation strategy is being formulated to mitigate the impact.

  4. resolved Aug 20, 2025, 10:30 AM UTC

    The incident has been resolved