Netskope incident
NPA Service Impact to tenants provisioned in AM2, FRA2 Management Plane and MIL1 Dataplane
Netskope experienced a major incident on September 11, 2025 affecting AM2 — Amsterdam, Netherlands and FRA2 — Frankfurt, Germany and 1 more component, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2025, 08:10 AM UTC
We are currently investigating this issue.
- resolved Sep 11, 2025, 08:10 AM UTC
We are investigating a service impacting incident for tenants provisioned at the AM2, FRA2 Management Plane and MIL1 Dataplane for the following service(s) Private Access. Full details can be found on the support portal.
- resolved Sep 11, 2025, 09:10 AM UTC
Netskope has identified that the issue originated from the MIL1 POP and the POP has been removed from New Edge Traffic Management system for NPA services around 8:50 AM UTC, the issue is mitigated. Netskope continues to perform a detailed root cause analysis.
- monitoring Sep 11, 2025, 09:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 11, 2025, 10:18 AM UTC
Netskope has identified the root cause at the MIL1 POP, implemented a fix, and re-enabled NPA services at this site. We continue to closely monitor performance before declaring the issue fully resolved.
- resolved Sep 11, 2025, 11:30 AM UTC
The incident has been resolved