Netskope Outage History

The incident has been resolved.

We are investigating a service impacting incident at the SV5 datacenter(s) for the following service(s) DEM. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Netskope continues to monitor the platform

The incident has been resolved.

We are investigating a service impacting incident at the SJC2 datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Netskope continues to investigate the issue

The incident has been resolved.

We are investigating a service impacting incident at the FRA2 datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

The incident has been resolved.

We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) All Services, Event Logging. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

The incident has been resolved.

We are investigating a service impacting incident affecting certain management plane data centers including SIN2, FR4, AM2, RUH1, and ZUR2 for the following service(s) Borderless WAN Management. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

The incident has been resolved.

We are investigating a service impacting incident at the DFW3 datacenter(s) for the following service(s) Netskope Client. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

The incident has been resolved.

We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) CASB API Data Protection. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Netskope continues to investigate an anomaly identified in the SJC1 Management Plane.

The incident has been resolved.

We are investigating a service impacting incident at the All DPs datacenter(s) for the following service(s) NPA Clientless Access. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Netskope has identified the root cause of the interruption and is actively working to implement the required mitigation to restore normal service.

The incident has been resolved.

We are investigating a service impacting incident at the SIN1, SIN3 datacenter(s) for the following service(s) Core Services. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Netskope continues to actively monitor for status updates from several affected transit providers.

Netskope continues to monitor transit provider updates while platform engineering teams work with backbone partners to optimize traffic rerouting around the confirmed undersea fiber cuts.

Netskope has received reports that improvements have been seen through various changes made by the transit providers. More information can be found in the support portal.

Netskope has not received any new information or updates on the status of the undersea repairs at this time and will continue to actively monitor for any changes.

The incident has been resolved.

Netskope identified a service impacting incident that occurred earlier today at the LON2 datacenter(s) for the following service(s) Data Protection. Additional details on the scope of impact are available within the provided link to the corresponding support portal article. The incident and impact is fully resolved at this point in time.

The incident has been resolved.

We are investigating a service impacting incident at the IAD2, IAD4, ORD2 datacenter(s) for the following service(s) NPA Stitcher. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Netskope has identified an extended network route from certain locations to the affected PoPs, impacting traffic from publishers hosted on AWS infrastructure. Netskope is actively working on mitigation.

The incident has been resolved.

We are investigating a service impacting incident at the All MPs datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

The incident has been resolved.

We are investigating a service impacting incident at the SIN2 datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

The incident has been resolved.

We are investigating a service impacting incident at the ATL1, BOS1, DFW1, FR4, FRA1, IAD2, LIM1, NYC2, ORD2, SAO1, SJC2, YMQ3, YYZ3 datacenter(s) for the following service(s) Netskope Client. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

We are continuing to monitor the fix.

The incident has been resolved.

We are investigating a service impacting incident at the Australia (AU) BWAN MP for the following service(s) Borderless WAN Management. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Netskope is working closely with our technology partner to implement mitigation measures. The next update will be provided by 7:00 PM UTC, or earlier if there are any new information to share.

Netskope continues to work diligently with the vendor to identify and implement the mitigation strategy required to resolve the issue and restore functionality. Netskope has requested an additional escalation with the vendor for visibility and support. Netskope will provide another update in two hours or as soon as an update has been provided by the vendor.

The vendor has traced the performance issues to a backend data processing backlog. Their engineering team is currently executing a mitigation strategy to clear the queue and restore normal query response times. We continue to monitor their remediation efforts and will provide further updates as service normalizes.

The incident has been resolved.

We are investigating a service impacting incident at the SJC1, SJC2, SV5 datacenter(s) for the following service(s) Advanced Analytics, CASB API Data Protection, DSPM. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

The incident has been resolved.

We are investigating a service impacting incident at the TLV1 datacenter(s) for the following service(s) NPA Gateway, NPA Stitcher, Private Access, Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Netskope continues observing stable performance with no further disruptions. Our investigation indicates that the issue is tied to a local Internet Service Provider (ISP). We are actively working with them to resolve the underlying connectivity issue and restore full functionality before reintroducing the affected data center to our standard routing rotation.

​The local ISP has confirmed that the underlying connectivity issue is resolved. Netskope is currently monitoring the environment to validate this fix. Once we verify sustained stability, we will safely reintroduce the affected data center into our standard routing rotation.

The root cause of this disruption has been identified as a fiber cut on the local ISP's network. Following their physical repairs, Netskope is now in the process of returning the affected data center to our standard routing rotation. Our engineering teams are actively conducting connectivity tests to validate performance and ensure a seamless transition for end-user traffic.

The incident has been resolved.

We are investigating a service impacting incident for the Borderless WAN Management service. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

A fix has been created and is currently being tested before being deployed.

Netskope has developed and validated a fix for the BWAN firewall policy management interface. This fix is scheduled for deployment in the M47.4 release and the customers are advised to continue following the advisory to avoid editing existing VLAN-scoped firewall rules until the deployment is confirmed complete.

The incident has been resolved.

We are investigating a service impacting incident at the AM2, FR4 datacenter(s) for the following service(s) Core Services, Incident Management System, Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Netskope is actively working to bring the remaining services back online. The recovery process is progressing steadily, and we will communicate further updates as soon as more details become available.

Services in FR4 have been restored and AM2 still in the recovery process. We are conducting additional validations across the environment and will notify you once we confirm the issue is completely mitigated.

The incident has been resolved.

We are investigating a service impacting incident at the AM2, SJC1 datacenter(s) for the following service(s) Advanced Analytics, SaaS Security Posture Management. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

The incident has been resolved.