Netskope experienced a critical incident on September 12, 2025 affecting BOM1 — Mumbai, India and BOM2 — Mumbai, India, lasting 2h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2025, 09:19 AM UTC
We are currently investigating this issue.
- resolved Sep 12, 2025, 09:19 AM UTC
We are investigating a service impacting incident at the BOM1, BOM2 datacenter(s) for the following service(s) Secure Web Gateway. Full details can be found on the support portal.
- resolved Sep 12, 2025, 10:35 AM UTC
Netskope identified an issue with one of the peering ISPs. To mitigate, we removed BOM2 from the New Edge traffic management system and applied Traffic Engineering on BOM1 to route around the problematic ISP.
- resolved Sep 12, 2025, 10:56 AM UTC
Netskope confirmed that the issue in BOM1 was resolved through Traffic Engineering. The same measures were implemented in BOM2, which has now been successfully reinstated into the New Edge Traffic Management system.
- monitoring Sep 12, 2025, 10:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 12, 2025, 11:50 AM UTC
The incident has been resolved