Netskope experienced a major incident on September 30, 2025 affecting SJC2 — San Jose, United States, lasting 5h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2025, 07:20 PM UTC
We are currently investigating this issue.
- resolved Sep 30, 2025, 07:20 PM UTC
We are investigating a service impacting incident at the SJC2 datacenter(s) for the following service(s) Management Console WebUI. Full details can be found on the support portal.
- resolved Sep 30, 2025, 07:30 PM UTC
Netskope has implemented a mitigation step to isolate the issue. Validation is being performed to confirm if the impact has been fully mitigated at this time.
- resolved Sep 30, 2025, 07:50 PM UTC
Netskope has confirmed that the mitigation step was successful and the impact has been mitigated. Additional details are available in the support portal.
- monitoring Sep 30, 2025, 07:50 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Oct 01, 2025, 01:00 AM UTC
The incident has been resolved