Netskope experienced a critical incident on September 30, 2025 affecting FRA2 — Frankfurt, Germany, lasting 3h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2025, 10:24 PM UTC
We are currently investigating this issue.
- resolved Sep 30, 2025, 10:24 PM UTC
We are investigating a service impacting incident at the FRA2 datacenter(s) for the following service(s) Management Console WebUI. Full details can be found on the support portal.
- resolved Sep 30, 2025, 10:49 PM UTC
Netskope has identified the potential source of the issue and is actively working on a mitigation strategy.
- resolved Sep 30, 2025, 11:16 PM UTC
Netskope continues to implement a mitigation strategy to recover the impacted services.
- resolved Sep 30, 2025, 11:52 PM UTC
Netskope is currently investigating a issue with SSO login. Users attempting to log into the tenant WebUI may encounter login failures.
- resolved Oct 01, 2025, 01:58 AM UTC
The incident has been resolved