Netskope experienced a critical incident on October 7, 2025 affecting FRA2 — Frankfurt, Germany, lasting 7h 22m. The incident has been resolved; the full update timeline is below.
Affected components
FRA2 — Frankfurt, Germany
Update timeline
- investigating Oct 07, 2025, 11:45 AM UTC
We are currently investigating this issue.
- resolved Oct 07, 2025, 11:45 AM UTC
We are investigating a service impacting incident at the FRA2 datacenter(s) for the following service(s) Management Console WebUI. Full details can be found on the support portal.
- resolved Oct 07, 2025, 02:03 PM UTC
Root cause found. Netskope is actively working on a mitigation strategy
- monitoring Oct 07, 2025, 04:22 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Oct 07, 2025, 07:07 PM UTC
The incident has been resolved