myKaarma incident
myKaarma Application Performance Issues Impacting Some Dealers
Resolved after 2 hours 14 minutes, affecting myKaarma Desktop App and myKaarma Mobile Apps, on April 2, 2026.
The issue causing slowness and freezing in the myKaarma web and desktop applications for some dealers has been resolved, and systems are operating normally. We implemented fixes to address the underlying issue and are continuing to monitor for stability. Thank you for your patience, and we’re sorry for the disruption.
Affected components
Update timeline
- investigating Apr 02, 2026, 06:11 PM UTC
We are investigating an issue where some dealers are experiencing slowness and occasional freezing in the myKaarma web and desktop applications. Our team is actively working to identify the issue. We’ll provide another update within the next hour.
- identified Apr 02, 2026, 07:22 PM UTC
We have implemented a couple of fixes to address the slowness and freezing issues affecting some dealers in the myKaarma web and desktop applications and are currently monitoring to confirm resolution. We’ll provide another update within the next hour.
- resolved Apr 02, 2026, 08:26 PM UTC
The issue causing slowness and freezing in the myKaarma web and desktop applications for some dealers has been resolved, and systems are operating normally. We implemented fixes to address the underlying issue and are continuing to monitor for stability. Thank you for your patience, and we’re sorry for the disruption.
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