myKaarma incident
myKaarma Application Performance Issues Impacting Some Dealers
myKaarma experienced a major incident on April 2, 2026 affecting myKaarma Desktop App and myKaarma Mobile Apps, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 02, 2026, 06:11 PM UTC
We are investigating an issue where some dealers are experiencing slowness and occasional freezing in the myKaarma web and desktop applications. Our team is actively working to identify the issue. We’ll provide another update within the next hour.
- identified Apr 02, 2026, 07:22 PM UTC
We have implemented a couple of fixes to address the slowness and freezing issues affecting some dealers in the myKaarma web and desktop applications and are currently monitoring to confirm resolution. We’ll provide another update within the next hour.
- resolved Apr 02, 2026, 08:26 PM UTC
The issue causing slowness and freezing in the myKaarma web and desktop applications for some dealers has been resolved, and systems are operating normally. We implemented fixes to address the underlying issue and are continuing to monitor for stability. Thank you for your patience, and we’re sorry for the disruption.