myKaarma incident

Insights Loading Issues Impacting myKaarma

Resolved after 48 minutes, affecting Insights Dealer-facing page, on February 2, 2026.

resolved Feb 02, 2026, 02:20 PM UTC

The issue impacting data loading under the Insights tab for some dealers has now been fully resolved. All systems are operating normally. We apologize for the disruption and appreciate your patience while our team investigated the issue. Please reach out to Support if you continue to experience any problems.

Started
Feb 02, 2026, 01:32 PM UTC
Resolved
Feb 02, 2026, 02:20 PM UTC
Duration
48m
Detected by Pingoru
Feb 02, 2026, 01:32 PM UTC

Affected components

Insights Dealer-facing page

Update timeline

  1. investigating Feb 02, 2026, 01:32 PM UTC

    We are investigating an issue where data under the Insights tab is not loading for all dealers. The cause is still under investigation. We’re sorry for the disruption and will provide the next update as soon as possible.

  2. resolved Feb 02, 2026, 02:20 PM UTC

    The issue impacting data loading under the Insights tab for some dealers has now been fully resolved. All systems are operating normally. We apologize for the disruption and appreciate your patience while our team investigated the issue. Please reach out to Support if you continue to experience any problems.

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