myKaarma incident

Payments Errors for NMI and CreditCall Dealers Impacting myKaarma

Major Resolved View vendor source →

myKaarma experienced a major incident on January 29, 2026 affecting Payment Gateway Integrations, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2026, 04:54 PM UTC
Resolved
Jan 29, 2026, 04:59 PM UTC
Duration
4m
Detected by Pingoru
Jan 29, 2026, 04:54 PM UTC

Affected components

Payment Gateway Integrations

Update timeline

  1. investigating Jan 29, 2026, 04:54 PM UTC

    NMI and CreditCall are reporting a degradation that is causing all dealers using these processors to see unexpected errors when attempting to take payments. Updating payment terminals or backup methods will not help in this case, and our team is actively monitoring and working with the providers to restore normal operation. We’ll provide another update within the next hour.

  2. resolved Jan 29, 2026, 04:59 PM UTC

    All systems are operational.