myKaarma incident

NMI Payment Processing Issues Impacting myKaarma

Major Resolved View vendor source →

myKaarma experienced a major incident on May 6, 2026 affecting Payment Gateway Integrations, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 10:41 PM UTC
Resolved
May 06, 2026, 10:52 PM UTC
Duration
11m
Detected by Pingoru
May 06, 2026, 10:41 PM UTC

Affected components

Payment Gateway Integrations

Update timeline

  1. identified May 06, 2026, 10:41 PM UTC

    We are investigating an issue affecting dealers using NMI where some payments may intermittently fail to complete in myKaarma. NMI is currently experiencing service degradation that may also cause slowness within the system. Our team is actively working with the provider to identify the cause and restore normal payment processing. We’ll provide another update within the next hour.

  2. resolved May 06, 2026, 10:52 PM UTC

    The issue affecting the payment processer in myKaarma has been resolved, and payment transactions are now processing normally. The disruption was caused by a service degradation with our payment processing provider, which has now been resolved. We will continue monitoring for stability. Thank you for your patience, and we’re sorry for the disruption.