Resolved after 11 minutes, affecting Payment Gateway Integrations, on May 6, 2026.
The issue affecting the payment processer in myKaarma has been resolved, and payment transactions are now processing normally. The disruption was caused by a service degradation with our payment processing provider, which has now been resolved. We will continue monitoring for stability. Thank you for your patience, and we’re sorry for the disruption.
Affected components
Update timeline
- identified May 06, 2026, 10:41 PM UTC
We are investigating an issue affecting dealers using NMI where some payments may intermittently fail to complete in myKaarma. NMI is currently experiencing service degradation that may also cause slowness within the system. Our team is actively working with the provider to identify the cause and restore normal payment processing. We’ll provide another update within the next hour.
- resolved May 06, 2026, 10:52 PM UTC
The issue affecting the payment processer in myKaarma has been resolved, and payment transactions are now processing normally. The disruption was caused by a service degradation with our payment processing provider, which has now been resolved. We will continue monitoring for stability. Thank you for your patience, and we’re sorry for the disruption.
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