myKaarma incident

Insights Page Loading Issue Impacting myKaarma

Major Resolved View vendor source →

myKaarma experienced a major incident on March 3, 2026 affecting Insights Dealer-facing page, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2026, 01:58 PM UTC
Resolved
Mar 03, 2026, 02:12 PM UTC
Duration
13m
Detected by Pingoru
Mar 03, 2026, 01:58 PM UTC

Affected components

Insights Dealer-facing page

Update timeline

  1. investigating Mar 03, 2026, 01:58 PM UTC

    We are investigating an issue where users with multistore access may find the Insights page stuck on the loading screen. We’re actively working to restore normal loading behavior and will provide the next update as soon as it’s available.

  2. resolved Mar 03, 2026, 02:12 PM UTC

    This issue has been resolved, and the Insights page is now loading as expected for users with multistore access. Our team identified the cause and deployed a fix, and users may need to refresh the page or switch to another tab and back to Insights for it to load normally again. We will continue monitoring for stability and appreciate your patience while this was addressed.