Resolved after 9 minutes, affecting Insights Dealer-facing page, on April 13, 2026.
A fix has been implemented for the issue affecting Insights Reporting and ServiceCart technician video report data, and we are seeing recovery across impacted dealers. We are continuing to monitor to ensure data remains accurate and stable. We’ll provide another update as soon as possible.
Affected components
Update timeline
- identified Apr 13, 2026, 02:33 PM UTC
We are investigating an issue where some dealers may be seeing inaccurate data in Insights Reporting, specifically within ServiceCart technician video reports. Our team has identified the root cause and are actively working on a fix. We’ll provide another update as soon as possible.
- monitoring Apr 13, 2026, 02:40 PM UTC
A fix has been implemented for the issue affecting Insights Reporting and ServiceCart technician video report data, and we are seeing recovery across impacted dealers. We are continuing to monitor to ensure data remains accurate and stable. We’ll provide another update as soon as possible.
- resolved Apr 13, 2026, 02:43 PM UTC
All systems are operational.
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