myKaarma incident

Insights Reporting Inaccuracy Impacting myKaarma

Major Resolved View vendor source →

myKaarma experienced a major incident on April 13, 2026 affecting Insights Dealer-facing page, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 02:33 PM UTC
Resolved
Apr 13, 2026, 02:43 PM UTC
Duration
9m
Detected by Pingoru
Apr 13, 2026, 02:33 PM UTC

Affected components

Insights Dealer-facing page

Update timeline

  1. identified Apr 13, 2026, 02:33 PM UTC

    We are investigating an issue where some dealers may be seeing inaccurate data in Insights Reporting, specifically within ServiceCart technician video reports. Our team has identified the root cause and are actively working on a fix. We’ll provide another update as soon as possible.

  2. monitoring Apr 13, 2026, 02:40 PM UTC

    A fix has been implemented for the issue affecting Insights Reporting and ServiceCart technician video report data, and we are seeing recovery across impacted dealers. We are continuing to monitor to ensure data remains accurate and stable. We’ll provide another update as soon as possible.

  3. resolved Apr 13, 2026, 02:43 PM UTC

    All systems are operational.