myKaarma experienced a major incident on January 29, 2026 affecting Online Payments (Consumer-facing), lasting 50s. The incident has been resolved; the full update timeline is below.
Affected components
Online Payments (Consumer-facing)
Update timeline
- investigating Jan 29, 2026, 03:43 PM UTC
Earlier today dealers may have seen payment attempts fail with errors or unexpected declines. The issue is no longer occurring and payment services are operating normally, though the root cause is still under investigation and we are monitoring closely for stability.
- resolved Jan 29, 2026, 03:43 PM UTC
All systems are operational.