Mono Outage History

We are currently experiencing downtime from NIBSS, which is affecting the mandate creation, approval, and debit services. As a result, you may encounter an error when attempting to create a mandate, initiate a debit or process a disbursement. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

We are currently experiencing downtime with the NIN Lookup endpoint from our provider. We sincerely apologise for any inconvenience this may cause. Our team is monitoring and we will provide an update once the service is fully restored.

We are currently experiencing an issue affecting Direct Debit requests across our endpoints. Depending on the endpoint, requests may experience failures, timeouts, or degraded performance. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We sincerely apologize for the inconvenience caused. NB: In the meantime, please avoid retrying requests until you have confirmed their final status, as the request may have been processed successfully. We will provide updates once the service is fully restored.

We are currently experiencing downtime with the CAC Lookup endpoints from our provider. We sincerely apologise for any inconvenience this may cause. Our team is monitoring and we will provide an update once the service is fully restored.

We are currently experiencing downtime with the TIN Lookup endpoint from our provider. We sincerely apologise for any inconvenience this may cause. Our team is monitoring and we will provide an update once the service is fully restored.

We are currently investigating an issue affecting the Direct Debit service. This means you may encounter errors when attempting to create a mandate or initiate a debit. Our Engineering team is actively working to resolve the issue as quickly as possible. We sincerely apologize for the inconvenience caused and will provide updates as soon as the service is fully restored.

We are currently experiencing intermittent downtime from NIBSS impacting the mandate services. This means that you may encounter an error when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

We are currently experiencing an issue affecting Lookup API requests across all endpoints. The impact varies by endpoint, with some requests experiencing failures or degraded performance. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We apologise for any disruption this may cause and will provide further updates as more information becomes available.

We are currently experiencing downtime with the BVN iGree endpoint from NIBSS. This means you may encounter errors when fetching the BVN details of your customers and when trying to create a Mono Sweep Mandate. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

We are currently experiencing downtime with the BVN iGree endpoint from NIBSS. This means you may encounter errors when validating or fetching your customers’ BVN details, as well as when trying to authorize a Mono Sweep mandate. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

We’re currently investigating an issue affecting the delivery of the OTP required for users to complete the consent process. We are working closely with the NIBSS team to confirm the status and will share an update as soon as we have more information. We apologise for any inconvenience this may cause. In the meantime, you may continue using the legacy BVN endpoint while the investigation is ongoing.

We are currently experiencing downtime affecting Stanbic IBTC. As a result, you may encounter errors when attempting a debit. We sincerely apologize for any inconvenience this may cause and are actively working with the NIBSS team to resolve it. We will provide updates as soon as the service is fully restored.

We are presently investigating an issue where users are encountering challenges in authenticating with their identity details on the Prove widget. Consequently, they are unable to proceed with the verification process. Our engineering team is working hard to resolve this, and we will update you once the service is back up and running.

We are currently experiencing downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.

We are currently experiencing temporary downtime on the CAC search and profile endpoints due to an issue with our service provider (CAC). Our team is actively following up, and we will notify you as soon as normal service resumes. We apologise for any inconvenience caused.

We are currently experiencing downtime with the e-mandate service. As a result, you may encounter errors when attempting to create a mandate, or mandates may not be approved. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.

We are currently investigating an issue affecting authentication and payment completion on DirectPay. This means users may encounter errors while authenticating or trying to complete payments. Our engineering team is actively working to resolve the issue, and we will provide updates as soon as service is fully restored. We sincerely apologize for any inconvenience this may cause.

We are currently experiencing a downtime with the e-mandate approval service. As a result, mandates are not getting approved. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.

We are currently experiencing downtime from Providus Bank, which is impacting mandate approval. As a result, mandates are not being approved after users send the N50 activation fee. Please note that this issue is from the bank directly, and we are actively working with the NIBSS team to resolve it. In the meantime, mandate creation for Providus Bank has been temporarily disabled. Debit processing remains unaffected and continues to operate normally. We sincerely apologize for the inconvenience and will provide updates as soon as service is restored.

We are currently experiencing downtime from our provider, which may result in errors when attempting to initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the team to resolve this and will provide an update as soon as the service is fully restored.

We are currently investigating an issue affecting account linking and authentication across multiple banks (including GTBank, Access Bank, Union Bank, Zenith Bank, First Bank, Globus Bank, Fidelity Bank, and Opay). As a result, some users may experience challenges when attempting to authenticate and link their accounts for financial data retrieval. This is due to an internal system issue, and our engineering team is actively working to resolve it as quickly as possible. We sincerely apologise for the inconvenience caused and will provide updates as soon as the service is fully restored.

We are currently investigating an issue with the Opay connection, which is resulting in a login error that is preventing users from linking their accounts for (Connect and DirectPay). Our engineering team is actively working on resolving the issue, and we will keep you informed with updates as they become available.

We are currently experiencing intermittent downtime from NIBSS impacting the mandate services. This means that you may encounter an error when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.