Mono experienced a major incident on August 26, 2026 affecting Mandate creation and Account debit and 1 more component, lasting 2d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2026, 07:13 AM UTC
We are currently experiencing downtime from our provider, which is affecting the mandate creation, approval, and debit services. As a result, you may encounter an error when attempting to create a mandate, initiate a debit, or initiate a disbursement. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- monitoring Aug 26, 2026, 10:21 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Aug 26, 2026, 11:40 AM UTC
We are currently investigating this issue.
- monitoring Aug 26, 2026, 04:49 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Aug 26, 2026, 07:49 PM UTC
The team is still working to fully resolve this issue. We sincerely apologize for the inconvenience and will keep you updated once it is resolved.
- investigating Aug 27, 2026, 04:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 28, 2026, 03:23 PM UTC
This incident has been resolved.