Mono experienced a minor incident on October 2, 2026 affecting Mandate creation and Account debit and 1 more component, lasting 3d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Mandate creationAccount debitBalance enquiryMandate ApprovalMono SweepDebit ReadinessDisburse
Update timeline
- investigating Oct 02, 2026, 11:05 AM UTC
We are currently experiencing downtime from NIBSS, which is affecting the mandate creation, approval, and debit services. As a result, you may encounter an error when attempting to create a mandate, initiate a debit or process a disbursement. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- monitoring Oct 02, 2026, 05:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 05, 2026, 03:56 PM UTC
This incident has been resolved.