Mono experienced a major incident on September 10, 2026 affecting Mandate creation and Account debit and 1 more component, lasting 7d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2026, 05:26 PM UTC
We are currently experiencing an issue affecting Direct Debit requests across our endpoints. Depending on the endpoint, requests may experience failures, timeouts, or degraded performance. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We sincerely apologize for the inconvenience caused. NB: In the meantime, please avoid retrying requests until you have confirmed their final status, as the request may have been processed successfully. We will provide updates once the service is fully restored.
- monitoring Sep 11, 2026, 01:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 18, 2026, 10:57 AM UTC
This incident has been resolved.