Mono incident

NIBSS Name Enquiry Outage

Ongoing since 03:23 PM UTC, affecting Mandate creation and Account debit and 1 more.

investigating Nov 05, 2026, 03:23 PM UTC

We have identified an outage affecting NIBSS services, this is impacting account validation, mandate creation, approval and debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

Started
Nov 05, 2026, 03:23 PM UTC
Resolved
Ongoing
Duration
● 1h 25m
Detected by Pingoru
Nov 05, 2026, 03:23 PM UTC

Affected components

Mandate creationAccount debitBalance enquiryMandate ApprovalAccount number lookupMono Sweep

Update timeline

  1. investigating Nov 05, 2026, 03:23 PM UTC

    We have identified an outage affecting NIBSS services, this is impacting account validation, mandate creation, approval and debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

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