Mono experienced a major incident on September 16, 2026 affecting NIN Lookup, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
NIN Lookup
Update timeline
- investigating Sep 16, 2026, 02:36 PM UTC
We are currently experiencing downtime with the NIN Lookup endpoint from our provider. We sincerely apologise for any inconvenience this may cause. Our team is monitoring and we will provide an update once the service is fully restored.
- resolved Sep 17, 2026, 03:42 PM UTC
This incident has been resolved.