Mono experienced a major incident on September 21, 2026 affecting Mandate creation and Account debit and 1 more component, lasting 3d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 21, 2026, 07:51 AM UTC
We are currently experiencing downtime from our provider, which may result in errors when attempting to initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the team to resolve this and will provide an update as soon as the service is fully restored.
- investigating Sep 21, 2026, 08:49 AM UTC
We are currently experiencing downtime from our provider, which is affecting the mandate creation, approval, and debit services. As a result, you may encounter an error when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- monitoring Sep 22, 2026, 08:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 25, 2026, 06:22 AM UTC
This incident has been resolved.