Mono incident

Degraded Performance Across Direct Debit Service

Resolved after 28 minutes, affecting Mandate creation and Account debit and 1 more, on October 22, 2026.

investigating Oct 22, 2026, 11:49 AM UTC

We are currently experiencing an issue affecting Direct Debit requests across our endpoints. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We sincerely apologize for the inconvenience caused and will provide updates once the service is fully restored.

Started
Oct 22, 2026, 11:49 AM UTC
Resolved
Oct 22, 2026, 12:17 PM UTC
Duration
28m
Detected by Pingoru
Oct 22, 2026, 11:49 AM UTC

Affected components

Mandate creationAccount debitBalance enquiryMandate ApprovalMono SweepDebit Readiness

Update timeline

  1. investigating Oct 22, 2026, 11:49 AM UTC

    We are currently experiencing an issue affecting Direct Debit requests across our endpoints. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We sincerely apologize for the inconvenience caused and will provide updates once the service is fully restored.

  2. resolved Oct 22, 2026, 12:17 PM UTC

    This incident has been resolved.

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