Mono incident

Direct Debit: Intermittent Downtime

Minor Resolved View vendor source →

Mono experienced a minor incident on August 31, 2026 affecting Mandate creation and Account debit and 1 more component, lasting 4d 15h. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2026, 04:20 PM UTC
Resolved
Sep 05, 2026, 08:15 AM UTC
Duration
4d 15h
Detected by Pingoru
Aug 31, 2026, 04:20 PM UTC

Affected components

Mandate creationAccount debitBalance enquiryMandate ApprovalMono SweepDebit Readiness

Update timeline

  1. investigating Aug 31, 2026, 04:20 PM UTC

    We are currently investigating an issue affecting the Direct Debit service. This means you may encounter errors when attempting to create a mandate or initiate a debit. Our Engineering team is actively working to resolve the issue as quickly as possible. We sincerely apologize for the inconvenience caused and will provide updates as soon as the service is fully restored.

  2. monitoring Sep 01, 2026, 07:07 AM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Sep 03, 2026, 03:50 PM UTC

    We are currently experiencing intermittent downtime from NIBSS impacting the mandate services. This means that you may encounter an error when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

  4. investigating Sep 03, 2026, 03:50 PM UTC

    We are currently experiencing intermittent downtime from NIBSS impacting the mandate services. This means that you may encounter an error when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

  5. monitoring Sep 04, 2026, 07:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. identified Sep 04, 2026, 04:46 PM UTC

    Please note that debit processing is relatively stable now. However, mandate approval is still experiencing downtime. The NIBSS team is actively investigating the issue and working on a fix. We’ll share an update once the service has been fully restored. We sincerely apologize for any inconvenience this may cause.

  7. resolved Sep 05, 2026, 08:15 AM UTC

    This incident has been resolved.