Mono incident

Direct debit: Mandate Creation Intermittent Downtime

Minor Ongoing View vendor source →

Mono is currently experiencing a minor incident affecting Mandate creation, which began 12h ago. The vendor's full update timeline is below.

Started
Oct 07, 2026, 02:17 PM UTC
Resolved
Ongoing
Duration
● 11h 46m
Detected by Pingoru
Oct 07, 2026, 02:17 PM UTC

Affected components

Mandate creation

Update timeline

  1. investigating Oct 07, 2026, 02:17 PM UTC

    We are currently experiencing an intermittent downtime with the e-mandate service from our provider. This means you may encounter errors when attempting to create a mandate. Our team is actively working with our provider to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.