Mono incident

Degraded Performance: Mono Connect, DirectPay, and Direct Debit

Minor Vendor's status page →

Ongoing since 03:36 PM UTC, affecting Account Linking and Mandate creation and 1 more.

investigating Oct 22, 2026, 03:36 PM UTC

We are currently investigating errors affecting our Mono Connect, DirectPay, and Direct Debit endpoints. Our team is actively looking into the issue and working to resolve it as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is restored.

Started
Oct 22, 2026, 03:36 PM UTC
Resolved
Ongoing
Duration
● 4h 30m
Detected by Pingoru
Oct 22, 2026, 03:36 PM UTC

Affected components

Account LinkingMandate creationAccount debitBalance enquiryMandate ApprovalMono SweepDirectPayDebit ReadinessDisburse

Update timeline

  1. investigating Oct 22, 2026, 03:36 PM UTC

    We are currently investigating errors affecting our Mono Connect, DirectPay, and Direct Debit endpoints. Our team is actively looking into the issue and working to resolve it as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is restored.

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