Mono Outage History
Mono degraded · 2 active incidents · 8 long-running issues View live status →Pingoru has recorded 110 incidents for Mono: 103 in the last 12 months and 25 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 12 | 337 of 720 (47%) |
| May 2026 | 10 | 378 of 744 (51%) |
| June 2026 | 6 | 465 of 720 (65%) |
| July 2026 | 11 | 388 of 744 (52%) |
| August 2026 | 9 | 280 of 744 (38%) |
| September 2026 | 6 | 642 of 720 (89%) |
| October 2026 | 9 | 390 of 586 (66%) |
Incidents, newest first
Minor June 10, 2026 NIBSS Direct Debit (Debit Downtime) 1d 3h Account debit
Started Jun 10, 2026, 01:23 PM UTC· resolved Jun 11, 2026, 04:36 PM UTC
- investigating Jun 10, 2026, 01:23 PM UTC
We are currently experiencing downtime from our provider, which may result in errors when attempting to initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the team to resolve this and will provide an update as soon as the service is fully restored.
- monitoring Jun 10, 2026, 04:41 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Jun 11, 2026, 04:36 PM UTC
This incident has been resolved.
Minor May 21, 2026 Degraded performance with authentication affecting multiple connections 18h 49m First Bank, Access Bank, Zenith Bank, Fidelity Bank and 3 more
Started May 21, 2026, 02:04 PM UTC· resolved May 22, 2026, 08:54 AM UTC
- investigating May 21, 2026, 02:04 PM UTC
We are currently investigating an issue affecting account linking and authentication across multiple banks (including GTBank, Access Bank, Union Bank, Zenith Bank, First Bank, Globus Bank, Fidelity Bank, and Opay). As a result, some users may experience challenges when attempting to authenticate and link their accounts for financial data retrieval. This is due to an internal system issue, and our engineering team is actively working to resolve it as quickly as possible. We sincerely apologise for the inconvenience caused and will provide updates as soon as the service is fully restored.
- monitoring May 21, 2026, 03:16 PM UTC
A fix has been deployed for the issue affecting authentication across multiple banks. Services are now recovering, and our team is actively monitoring performance to ensure stability. We appreciate your patience while this was being addressed and will continue to provide updates as needed.
- resolved May 22, 2026, 08:54 AM UTC
The issue affecting authentication across multiple banks has now been resolved. Following continued monitoring, services have remained stable and account connection flows are functioning normally again. We sincerely apologise for the inconvenience caused and appreciate your patience throughout the incident.
Minor May 20, 2026 BVN [iGree] 29d 15h BVN iGree
Started May 20, 2026, 03:27 PM UTC· resolved Jun 19, 2026, 06:35 AM UTC
- monitoring May 20, 2026, 03:27 PM UTC
We are currently experiencing an intermittent issue with our provider affecting OTP validation requests. As a result, some users may experience failures when attempting to validate OTPs. Our team is actively monitoring the issue with the provider and working towards a full resolution. We sincerely apologise for any inconvenience this may cause and appreciate your patience.
- resolved Jun 19, 2026, 06:35 AM UTC
This incident has been resolved.
Notice May 11, 2026 Opay Connection Downtime 21h 53m Opay, Opay
Started May 11, 2026, 09:52 AM UTC· resolved May 12, 2026, 07:45 AM UTC
- investigating May 11, 2026, 09:52 AM UTC
We are currently investigating an issue with the Opay connection, which is resulting in a login error that is preventing users from linking their accounts for (Connect and DirectPay). Our engineering team is actively working on resolving the issue, and we will keep you informed with updates as they become available.
- resolved May 12, 2026, 07:45 AM UTC
This incident has been resolved.
Notice April 20, 2026 NIBSS Direct Debit (Intermittent Downtime) 7d 2h Mandate creation, Account debit
Started Apr 20, 2026, 11:26 AM UTC· resolved Apr 27, 2026, 02:04 PM UTC
- investigating Apr 20, 2026, 11:26 AM UTC
We are currently experiencing intermittent downtime from NIBSS impacting the mandate services. This means that you may encounter an error when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- resolved Apr 27, 2026, 02:04 PM UTC
This incident has been resolved.
Critical April 10, 2026 Direct Debit: Intermittent Mandate Approval Downtime 20h 16m Mandate Approval, Mono Sweep
Started Apr 10, 2026, 08:44 AM UTC· resolved Apr 11, 2026, 05:00 AM UTC
- investigating Apr 10, 2026, 08:44 AM UTC
We are currently experiencing an intermittent downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
- resolved Apr 11, 2026, 05:00 AM UTC
This incident has been resolved.
Critical April 2, 2026 BVN (iGree) Downtime 11h 18m BVN iGree, Mono Sweep
Started Apr 02, 2026, 08:15 AM UTC· resolved Apr 02, 2026, 07:34 PM UTC
- investigating Apr 02, 2026, 08:15 AM UTC
We are currently experiencing downtime with the BVN iGree endpoint from NIBSS. This means you may encounter errors when fetching the BVN details of your customers. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- investigating Apr 02, 2026, 08:46 AM UTC
We are currently experiencing downtime with the BVN iGree endpoint from NIBSS. This means you may encounter errors when fetching the BVN details of your customers and when trying to create a Mono Sweep Mandate. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- resolved Apr 02, 2026, 07:34 PM UTC
This incident has been resolved.
Critical March 30, 2026 NIMC NIN downtime 4h 37m NIN Lookup
Started Mar 30, 2026, 04:04 PM UTC· resolved Mar 30, 2026, 08:42 PM UTC
- identified Mar 30, 2026, 04:04 PM UTC
We’re currently experiencing downtime on the NIN endpoint from NIMC. We sincerely apologize for any inconvenience this may cause. Our team is actively working with NIMC to resolve the issue and will share an update as soon as the service is fully restored.
- resolved Mar 30, 2026, 08:42 PM UTC
This incident has been resolved.
Major March 27, 2026 Authentication Outage Affecting Specific Banks on Mono Connect & DirectPay 6h 32m First Bank, GTBank, Access Bank, Zenith Bank and 3 more
Started Mar 27, 2026, 09:34 AM UTC· resolved Mar 27, 2026, 04:06 PM UTC
- investigating Mar 27, 2026, 09:34 AM UTC
We are currently investigating an issue where users are experiencing authentication difficulties with the following banks on the Connect and DirectPay widgets: GTBank Access Bank Union Bank Zenith Bank First Bank Globus Bank Fidelity Bank Our engineering team is actively working to resolve this, and we will provide an update once the service is fully restored. We sincerely apologize for any inconvenience this may have caused.
- monitoring Mar 27, 2026, 10:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 27, 2026, 04:06 PM UTC
This incident has been resolved.
Minor March 25, 2026 BVN iGree (OTP Delivery) 1h 42m BVN iGree
Started Mar 25, 2026, 04:04 PM UTC· resolved Mar 25, 2026, 05:46 PM UTC
- investigating Mar 25, 2026, 04:04 PM UTC
We are currently investigating an issue affecting OTP delivery for BVN iGree. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- investigating Mar 25, 2026, 04:22 PM UTC
We are continuing to investigate the issue. However, please note that only the phone number method is affected. We will provide updates once resolved.
- resolved Mar 25, 2026, 05:46 PM UTC
This incident has been resolved.
Critical March 25, 2026 BVN Legacy Endpoint Downtime 2h 22m BVN Lookup
Started Mar 25, 2026, 10:47 AM UTC· resolved Mar 25, 2026, 01:09 PM UTC
- investigating Mar 25, 2026, 10:47 AM UTC
We are currently facing an issue with identity verification on our BVN legacy endpoint as users are unable to verify their BVN identity, and we are actively investigating the cause of this disruption. Our team is actively engaged in resolving this matter, and we're committed to providing timely updates as soon as we gather more information. We apologise for any inconvenience this may have caused and appreciate your patience and understanding.
- resolved Mar 25, 2026, 01:09 PM UTC
This incident has been resolved.
Critical March 18, 2026 NIBSS Direct Debit Downtime 1d 13h Mandate creation, Account debit, Mandate Approval
Started Mar 18, 2026, 07:18 PM UTC· resolved Mar 20, 2026, 08:36 AM UTC
- investigating Mar 18, 2026, 07:18 PM UTC
We are currently experiencing downtime from NIBSS, which is affecting the mandate creation, approval and debit services. As a result, mandates are not being approved after users send the N50 fee, and you may encounter an error when attempting to create a mandate or initiate a debit. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- monitoring Mar 19, 2026, 09:25 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 20, 2026, 08:36 AM UTC
This incident has been resolved.
Notice March 12, 2026 Elevated CPU Usage Impacting Mono Services 1h 16m Account Linking, Statement Pages, Account, Account linking and 103 more
Started Mar 12, 2026, 03:28 PM UTC· resolved Mar 12, 2026, 04:45 PM UTC
- investigating Mar 12, 2026, 03:28 PM UTC
We are currently investigating an issue causing elevated CPU usage across our infrastructure, which is impacting multiple Mono services, including our APIs, widget, and other related systems. Our engineering team is actively working to identify the root cause and restore full stability as quickly as possible. We will continue to share updates as we learn more. We sincerely apologise for the inconvenience this may cause and appreciate your patience.
- resolved Mar 12, 2026, 04:45 PM UTC
This incident has been resolved.
Minor March 12, 2026 Connect Widget Service Degradation 19m Account Linking
Started Mar 12, 2026, 08:34 AM UTC· resolved Mar 12, 2026, 08:53 AM UTC
- investigating Mar 12, 2026, 08:34 AM UTC
We are currently investigating reported cases of users experiencing errors on the Connect widget. Our team is actively looking into the issue and working to resolve it as quickly as possible. We will share an update as soon as we have more information.
- resolved Mar 12, 2026, 08:53 AM UTC
This incident has been resolved.
Critical March 3, 2026 Degraded Authentication on Connect Widget (Multiple Banks) 58m GTBank, Access Bank, Zenith Bank, Fidelity Bank
Started Mar 03, 2026, 04:18 PM UTC· resolved Mar 03, 2026, 05:16 PM UTC
- identified Mar 03, 2026, 04:18 PM UTC
We’ve identified an issue causing authentication failures for some users on the Connect widgets with the following banks: • GTBank • Access Bank • Union Bank • Zenith Bank • First Bank • Globus Bank • Fidelity Bank Our engineering team is working to resolve this, and we’ll share an update as soon as service is fully restored. We’re sorry for the inconvenience.
- resolved Mar 03, 2026, 05:16 PM UTC
This incident has been resolved.
Major February 20, 2026 TIN Lookup Downtime 4d 2h TIN Lookup
Started Feb 20, 2026, 08:52 AM UTC· resolved Feb 24, 2026, 11:49 AM UTC
- investigating Feb 20, 2026, 08:52 AM UTC
We are currently experiencing a downtime with the TIN Lookup endpoint from our provider. We sincerely apologize for any inconvenience this may cause. Our team is actively working on resolving the issue, and we will promptly provide an update once the service has been restored.
- resolved Feb 24, 2026, 11:49 AM UTC
This incident has been resolved.
Major February 18, 2026 Passport Lookup Downtime 14d 4h Passport Lookup
Started Feb 18, 2026, 08:51 AM UTC· resolved Mar 04, 2026, 01:38 PM UTC
- investigating Feb 18, 2026, 08:51 AM UTC
We are currently experiencing a downtime with the International Passport Lookup endpoint from our provider. We sincerely apologize for any inconvenience this may cause. Our team is actively working on resolving the issue, and we will promptly provide an update once the service has been restored.
- resolved Mar 04, 2026, 01:38 PM UTC
This incident has been resolved.
Major February 16, 2026 House Address Verification Downtime 1d 22h Address Verification
Started Feb 16, 2026, 11:52 AM UTC· resolved Feb 18, 2026, 10:00 AM UTC
- investigating Feb 16, 2026, 11:52 AM UTC
We are currently experiencing downtime with the house address verification endpoint from our provider. We sincerely apologize for any inconvenience this may cause. Our team is actively working on resolving the issue, and we will promptly provide an update once the service has been restored.
- resolved Feb 18, 2026, 10:00 AM UTC
This incident has been resolved.
Minor February 11, 2026 Degraded Performance: Mandate Creation 4d 18h Mandate creation
Started Feb 11, 2026, 02:22 PM UTC· resolved Feb 16, 2026, 08:42 AM UTC
- investigating Feb 11, 2026, 02:22 PM UTC
We are currently experiencing an intermittent downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
- resolved Feb 16, 2026, 08:42 AM UTC
This incident has been resolved.
Minor February 5, 2026 Mandate Creation Downtime 6d 1h Mandate creation
Started Feb 05, 2026, 11:11 AM UTC· resolved Feb 11, 2026, 12:35 PM UTC
- investigating Feb 05, 2026, 11:11 AM UTC
We are currently experiencing downtime with the mandate creation service from NIBSS. This means that you may encounter an error when attempting to create a mandate. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- resolved Feb 11, 2026, 12:35 PM UTC
This incident has been resolved.
Major January 28, 2026 BVN iGree Downtime 6d 23h BVN iGree
Started Jan 28, 2026, 12:01 PM UTC· resolved Feb 04, 2026, 11:09 AM UTC
- investigating Jan 28, 2026, 12:01 PM UTC
We are currently experiencing downtime with the BVN iGree endpoint from NIBSS. This means you may encounter errors when fetching the BVN details of your customers. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- resolved Feb 04, 2026, 11:09 AM UTC
This incident has been resolved.
Critical January 27, 2026 Direct Debit: Mandate Downtime 7d 22h Mandate creation, Mandate Approval
Started Jan 27, 2026, 11:33 AM UTC· resolved Feb 04, 2026, 10:28 AM UTC
- investigating Jan 27, 2026, 11:33 AM UTC
We are currently experiencing downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
- investigating Jan 28, 2026, 08:12 AM UTC
We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
- monitoring Jan 29, 2026, 04:44 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Feb 03, 2026, 08:18 AM UTC
We are currently experiencing downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.
- resolved Feb 04, 2026, 10:28 AM UTC
This incident has been resolved.
Critical January 26, 2026 NIN Lookup Downtime 1m NIN Lookup
Started Jan 26, 2026, 07:00 AM UTC· resolved Jan 26, 2026, 07:02 AM UTC
- identified Jan 26, 2026, 07:00 AM UTC
We’re currently experiencing downtime on the NIN endpoint from NIMC. We sincerely apologize for any inconvenience this may cause. Our team is actively working with NIMC to resolve the issue and will share an update as soon as the service is fully restored.
- identified Jan 26, 2026, 07:01 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jan 26, 2026, 07:02 AM UTC
This incident has been resolved.
Critical January 23, 2026 CAC Search Downtime 2d 15h CAC Lookup
Started Jan 23, 2026, 03:29 PM UTC· resolved Jan 26, 2026, 07:02 AM UTC
- investigating Jan 23, 2026, 03:29 PM UTC
We are currently experiencing temporary downtime on the CAC search endpoint due to maintenance by our service provider (CAC). Our team is actively following up, and we will notify you as soon as normal service resumes. We apologize for any inconvenience caused.
- resolved Jan 26, 2026, 07:02 AM UTC
This incident has been resolved.
Major January 22, 2026 CAC Search maintenance 3h 10m CAC Lookup
Started Jan 22, 2026, 03:01 PM UTC· resolved Jan 22, 2026, 06:12 PM UTC
- identified Jan 22, 2026, 03:01 PM UTC
We are currently experiencing temporary downtime on the CAC search endpoint due to maintenance by our service provider (CAC). Our team is actively following up, and we will notify you as soon as normal service resumes. We apologize for any inconvenience caused.
- resolved Jan 22, 2026, 06:12 PM UTC
This incident has been resolved.