Mono Outage History

We are currently experiencing downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.

We are currently experiencing downtime with the e-mandate approval service from NIBSS. As a result, mandates are not being approved after users send the N50 fee. We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.

We are currently experiencing downtime with the e-mandate service from NIBSS. This means you may encounter errors when attempting to create a mandate. Our team is actively working with NIBSS to restore the service as quickly as possible. We sincerely apologize for the inconvenience and will provide updates as soon as the service is fully restored.

We are currently experiencing temporary downtime on the CAC search endpoint due to maintenance by our service provider (CAC). Our team is actively following up, and we will notify you as soon as normal service resumes. We apologize for any inconvenience caused.

We are currently experiencing an issue with NIBSS that is impacting debit attempts for some accounts. As a result, you may receive “Do Not Honour” or “Unable to locate record” responses when processing debits. We sincerely apologize for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.

We are currently experiencing downtime with the CAC endpoint from our service provider. We sincerely apologize for any inconvenience this may cause. Our team is actively working on resolving the issue, and we will promptly provide an update once the service has been restored.

We are currently experiencing downtime from Kuda Bank, which is impacting debit transactions. As a result, you may encounter errors when attempting a debit. We sincerely apologize for any inconvenience this may cause and are actively working with the team to resolve it. We will provide updates as soon as the service is fully restored.

We're currently looking into an issue affecting transaction retrieval for Kuda Bank accounts. Our dedicated financial data team is actively engaged in resolving this issue, and we'll keep you posted with updates as soon as we have more information.