Mono experienced a minor incident on August 26, 2026 affecting CAC Lookup and BVN Lookup and 1 more component, lasting 6h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2026, 10:22 AM UTC
We are currently experiencing an issue affecting Lookup API requests across all endpoints. The impact varies by endpoint, with some requests experiencing failures or degraded performance. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We apologise for any disruption this may cause and will provide further updates as more information becomes available.
- monitoring Aug 26, 2026, 10:49 AM UTC
We have deployed a fix for the issue affecting the Lookup APIs and are actively monitoring the service. Most endpoints have recovered and are processing requests as expected. However, the NIN Lookup endpoint remains unavailable while we continue to work on restoring the service. We’ll provide another update once the NIN endpoint has been fully restored and the service is stable. We apologize for the continued disruption and appreciate your patience.
- monitoring Aug 26, 2026, 02:53 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 26, 2026, 04:51 PM UTC
The issue affecting the Lookup APIs has been resolved. A fix has been fully implemented, and all Lookup API endpoints are now operational and processing requests as expected. We’ll continue to monitor the service to ensure stability. We appreciate your patience and understanding.