Metal Pay Outage History

We are currently investigating an issue affecting account verification (KYC) in Metal Pay. Some users may experience delays or be unable to progress through the verification process. Our team is actively investigating the issue and working to restore normal functionality. We will provide additional updates as more information becomes available.

We are currently investigating reports of transaction issues affecting some users on Metal Pay. User accounts and funds remain safe and secure. Our team is actively working to resolve the issue and will provide further updates as more information becomes available. Thank you for your patience.

We are currently investigating this issue.

We are currently investigating connection issues that may prevent some users from loading or accessing the Metal Pay app. Our team is working to resolve the issue as soon as possible. We appreciate your patience.

We are investigating an issue affecting some users during the Metal Pay identity verification (KYC) process. Affected users may be unable to select their correct date of birth. In some cases, an incorrect date of birth may also be displayed on their account after submission. Our engineering team is actively investigating the root cause. We will provide further updates as more information becomes available.

We are currently experiencing delays in processing withdrawals from Metal Pay to WebAuth Wallet. Our team is actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding.

We are currently experiencing a temporary issue affecting the purchase of XPR and LOAN using linked debit or credit cards on Metal Pay. Our team is actively working to resolve the issue as quickly as possible. In the meantime, you can continue to buy other available crypto assets without interruption. We appreciate your patience and will provide updates as soon as more information becomes available.

We are investigating an error related to transactions through a Debit/Credit Card on Metal Pay. Our team is working fixing the problem. Thank you for your understanding and patience.

Market orders on the Metal Pay app are currently experiencing a temporary issue. Our technical team is actively investigating and working on a resolution. Please note that all other operations remain fully functional. Thank you for your patience and understanding.

We are currently experiencing temporary delays with transaction processing in Metal Pay. Our team is actively working to address the issue to optimise performance. Thank you for your patience and understanding.

We are currently experiencing delays in processing withdrawals on XPR Network from Metal Pay. Our team is actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding.

Description: We are currently experiencing temporary issues affecting account verification and upgrade processes. Impact: Users may face delays or errors when attempting to verify or upgrade their accounts. Current Status: Our team is actively investigating and working to restore full verification functionality. Next Update: We will provide an update as soon as more information becomes available.

We are currently experiencing a temporary issue affecting our ability to process user inquiries directed to Metal Client Services. Our team is actively working to resolve the issue as quickly as possible. Please note that any inquiries sent via email will be addressed once normal service is restored. We sincerely apologize for the delay and appreciate your patience and understanding.

We are currently experiencing temporary issues with our email communications. If you need assistance from the Metal Client Services team, please submit a support ticket using the link below: •⁠ ⁠For Metal Pay: https://help.metalpay.com/hc/en-us/requests/new For your account security and privacy, please refrain from using other channels to request support. We appreciate your patience and understanding as we work to resolve this issue.

Metal Pay Connect (https://onramp.metalpay.com/) is currently not loading as expected. Our team is actively investigating the issue. In the meantime, you can continue to use the Metal Pay app to buy, trade, deposit, and withdraw crypto assets, including transfers to and from the WebAuth Wallet. We’ll share updates as soon as we have more information. Thank you for your patience.

Metal Pay Connect (https://onramp.metalpay.com/) is currently experiencing an 'Internal Server Error'. Our team is actively investigating the issue. In the meantime, you can continue to use the Metal Pay app to buy, trade, deposit, and withdraw crypto assets, including transfers to and from the WebAuth Wallet. We’ll share updates as soon as we have more information. Thank you for your patience.

We're currently experiencing delays in account upgrade processes due to a global internet outage affecting our systems. Our team is actively monitoring the situation and working to restore full functionality. Thanks for your patience and understanding while we navigate this disruption.

We are currently investigating reports from users experiencing problems logging into the Metal Pay app. Our team is working to identify the cause and will provide updates as we learn more. Thank you for your patience.

We are currently experiencing an issue that is preventing some users from fully upgrading their accounts. Our team is actively investigating the cause and working on a solution. Thank you for your patience and understanding while we resolve this.

Due to a system outage, our customers may experience delays when depositing or withdrawing crypto assets. Our team is actively monitoring the situation and working towards a resolution. We will continue to provide timely updates through this channel. Thank you for your patience and understanding.

We are currently experiencing an issue with getting payment quotes on the Metal Pay app. This issue may impact and delay crypto deposits and withdrawals. Our team is actively working on resolving this. Thank you for your patience.

We are aware that live prices on the Metal Pay app are currently not updating. Our technical team is actively working to resolve the issue.

ADA deposits and withdrawals are temporarily paused due to scheduled maintenance. We’ll restore full functionality as soon as the work is complete.

Due to a temporary issue with our crypto processing partner, withdrawing crypto assets may experience delays. Please keep an eye on this status page for future updates regarding the issue.

We are observing an issue with the Ripple blockchain not processing new blocks due to an issue with the blockchain itself leading to an outage for XRP mainnet services. https://status.fireblocks.com/incidents/4g4hm3qdmw79