Is Metal Pay down?

We are currently investigating an issue affecting account verification (KYC) in Metal Pay. Some users may experience delays or be unable to progress through the verification process. Our team is actively investigating the issue and working to restore normal functionality. We will provide additional updates as more information becomes available.

This incident has been resolved.

We are currently investigating reports of transaction issues affecting some users on Metal Pay. User accounts and funds remain safe and secure. Our team is actively working to resolve the issue and will provide further updates as more information becomes available. Thank you for your patience.

The team is actively working to resolve the ongoing investigation, which will allow us to process pending transactions very soon. Please refer to the Status Page for future updates, and feel free to contact the Client Services team if you have any further questions or inquiries. Thank you for your patience.

Thank you for your continued patience while we worked to resolve the issue. All services are now operational, with the exception of crypto withdrawals. Pending and new crypto withdrawal requests will be processed/fully enabled very soon. We appreciate your additional patience and understanding as we complete this final step. Please continue to follow our Status Page for the latest updates, and contact our Client Services team if you have any questions or need further assistance.

Our team continues to make progress on the final steps required to fully restore crypto deposits and withdrawals. All other services remain operational, and user accounts and funds remain safe and secure. We are now in the final stages of the restoration process and expect to complete the remaining work very soon. Pending deposit and withdrawal transactions will be processed once services are fully restored, and there is no need to resubmit any existing requests. We appreciate your continued patience and understanding while we complete this work. We will provide another update as soon as crypto deposits and withdrawals are fully restored.

Thank you for your patience and understanding while our team investigated and worked to resolve this issue. All features and services are now fully enabled and operational. If you experience any issues or have any questions, please feel free to reach out to our Client Services team. We’re here to help. Thank you again for your patience and continued support.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating connection issues that may prevent some users from loading or accessing the Metal Pay app. Our team is working to resolve the issue as soon as possible. We appreciate your patience.

The issue has been identified and a fix is being implemented.

The issue has been resolved for Android users. Please update your Metal Pay app to the latest version available on the Google Play Store. For iOS users, a new version of the Metal Pay app will be available soon. We will notify you as soon as it is ready for download.

This incident has been resolved.

We are investigating an issue affecting some users during the Metal Pay identity verification (KYC) process. Affected users may be unable to select their correct date of birth. In some cases, an incorrect date of birth may also be displayed on their account after submission. Our engineering team is actively investigating the root cause. We will provide further updates as more information becomes available.

Our team has developed a fix, and a new app release addressing this issue is scheduled to be available tomorrow. Once the update is released, affected users should update to the latest version of the app before attempting identity verification again. We will provide another update once the new app version is available.

The issue has been resolved for Android users. Please update your Metal Pay app to the latest version available on the Google Play Store. For iOS users, a new version of the Metal Pay app will be available soon. We will notify you as soon as it is ready for download.

This incident has been resolved.