Resolved after 9 hours 35 minutes, affecting Account Verification/Upgrade, on September 25, 2026.
We are currently investigating an issue affecting account verification (KYC) in Metal Pay. Some users may experience delays or be unable to progress through the verification process. Our team is actively investigating the issue and working to restore normal functionality. We will provide additional updates as more information becomes available.
Affected components
Update timeline
- investigating Sep 25, 2026, 07:58 AM UTC
We are currently investigating an issue affecting account verification (KYC) in Metal Pay. Some users may experience delays or be unable to progress through the verification process. Our team is actively investigating the issue and working to restore normal functionality. We will provide additional updates as more information becomes available.
- resolved Sep 25, 2026, 05:33 PM UTC
This incident has been resolved.
Your product runs on more than Metal Pay
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services