Resolved after 5 days 10 hours, affecting Metal Pay (iOS) and Metal Pay (Android), on July 29, 2026.
The issue has been resolved for Android users. Please update your Metal Pay app to the latest version available on the Google Play Store. For iOS users, a new version of the Metal Pay app will be available soon. We will notify you as soon as it is ready for download.
Affected components
Update timeline
- investigating Jul 29, 2026, 08:13 PM UTC
We are currently investigating connection issues that may prevent some users from loading or accessing the Metal Pay app. Our team is working to resolve the issue as soon as possible. We appreciate your patience.
- identified Jul 30, 2026, 08:03 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 30, 2026, 11:23 PM UTC
The issue has been resolved for Android users. Please update your Metal Pay app to the latest version available on the Google Play Store. For iOS users, a new version of the Metal Pay app will be available soon. We will notify you as soon as it is ready for download.
- resolved Aug 04, 2026, 07:00 AM UTC
This incident has been resolved.
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