MessageMedia experienced a notice incident on September 8, 2025 affecting The Hub, lasting 3d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2025, 01:55 PM UTC
We are currently experiencing an issue affecting SMS delivery for a subset of our international numbers. Our team has raised a ticket with our provider and engineering team and we are actively working with them to resolve the issue. This can also affect customers utilizing 2FA for logging into the Hub. Thank you for your patience and understanding.
- identified Sep 08, 2025, 08:09 PM UTC
The issue has been identified and we are working to implement a fix.
- identified Sep 09, 2025, 06:28 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 09, 2025, 10:27 AM UTC
We are still experiencing an issue affecting SMS delivery for a subset of our international numbers. Thank you for your patience and understanding while we work to restore full service.
- monitoring Sep 11, 2025, 04:17 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 11, 2025, 04:21 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 11, 2025, 04:21 PM UTC
This incident has been resolved.