MessageMedia incident

Australia - Issue Affecting Verified Alphanumeric Sender IDs

Minor Resolved View vendor source →

MessageMedia experienced a minor incident on June 30, 2026 affecting The Hub and MessageNet and 1 more component, lasting 6h 36m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2026, 11:20 PM UTC
Resolved
Jul 01, 2026, 05:56 AM UTC
Duration
6h 36m
Detected by Pingoru
Jun 30, 2026, 11:20 PM UTC

Affected components

The HubMessageNetDirectSMSMobiPostSMSCentralWholesaleSMSStreetdata

Update timeline

  1. investigating Jun 30, 2026, 11:20 PM UTC

    We are currently investigating an issue with messages being over stamped with unverified that is affecting a small subset of customers that have account hierarchies containing multiple sub-accounts. For these impacted accounts, registered and verified alphanumeric sender IDs may be incorrectly replaced with unverified sender IDs. Our engineering teams are actively investigating the cause and working to restore normal sender ID behaviour as quickly as possible. We will provide a further update as soon as more information becomes available.

  2. monitoring Jul 01, 2026, 01:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 01, 2026, 05:56 AM UTC

    This incident has been resolved.