MessageMedia incident
Australia - Issue Affecting Verified Alphanumeric Sender IDs
Resolved after 6 hours 36 minutes, affecting The Hub and MessageNet and 1 more, on June 30, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jun 30, 2026, 11:20 PM UTC
We are currently investigating an issue with messages being over stamped with unverified that is affecting a small subset of customers that have account hierarchies containing multiple sub-accounts. For these impacted accounts, registered and verified alphanumeric sender IDs may be incorrectly replaced with unverified sender IDs. Our engineering teams are actively investigating the cause and working to restore normal sender ID behaviour as quickly as possible. We will provide a further update as soon as more information becomes available.
- monitoring Jul 01, 2026, 01:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 01, 2026, 05:56 AM UTC
This incident has been resolved.
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