MessageMedia experienced a critical incident on September 16, 2025 affecting The Hub, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
The Hub
Update timeline
- investigating Sep 16, 2025, 01:26 PM UTC
We're currently experiencing an unexpected outage affecting our Sinch MessageMedia Hub. Our engineering team is actively investigating the issue and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience. We'll provide updates as soon as we have more information.
- monitoring Sep 16, 2025, 01:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2025, 02:01 PM UTC
This incident has been resolved.