MessageMedia experienced a minor incident on September 29, 2025 affecting SFTP Automation, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
SFTP Automation
Update timeline
- investigating Sep 29, 2025, 04:26 AM UTC
We have identified an issue with our SFTP Automated Broadcast service and are currently working on a fix. A subset of customers is experiencing issues with SFTP broadcasts scheduled after Friday, 26 September 2025, at 18:13 AEST. Our team is actively working to resolve this and we aim to have it fixed as soon as possible.
- monitoring Sep 29, 2025, 05:29 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2025, 06:23 AM UTC
This incident has been resolved.