MessageMedia Outage History
MessageMedia is up right nowPingoru has recorded 34 incidents for MessageMedia: 32 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 11 of 720 (1%) |
| May 2026 | 4 | 14 of 744 (2%) |
| June 2026 | 4 | 29 of 720 (4%) |
| July 2026 | 0 | 6 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 521 (0%) |
Incidents, newest first
Minor June 30, 2026 Australia - Issue Affecting Verified Alphanumeric Sender IDs 6h 36m The Hub, MessageNet, DirectSMS, MobiPost and 3 more
Started Jun 30, 2026, 11:20 PM UTC· resolved Jul 01, 2026, 05:56 AM UTC
- investigating Jun 30, 2026, 11:20 PM UTC
We are currently investigating an issue with messages being over stamped with unverified that is affecting a small subset of customers that have account hierarchies containing multiple sub-accounts. For these impacted accounts, registered and verified alphanumeric sender IDs may be incorrectly replaced with unverified sender IDs. Our engineering teams are actively investigating the cause and working to restore normal sender ID behaviour as quickly as possible. We will provide a further update as soon as more information becomes available.
- monitoring Jul 01, 2026, 01:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 01, 2026, 05:56 AM UTC
This incident has been resolved.
Major June 25, 2026 Message Delivery Degredation 22h 50m The Hub, Shopify, MessageNet, MessageNet API and 30 more
Started Jun 25, 2026, 05:56 AM UTC· resolved Jun 26, 2026, 04:47 AM UTC
- investigating Jun 25, 2026, 05:56 AM UTC
We are currently investigating an issue causing message delivery degradation. Customers may experience delays in message processing, with some message statuses remaining in "Enroute" for longer than expected. Our engineering teams are actively investigating the root cause and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.
- investigating Jun 25, 2026, 06:42 AM UTC
We are investigating an issue impacting outbound message delivery across all regions. Customers will experience delays in message processing and delivery, with message statuses remaining in "Enroute" for longer than expected. This issue is affecting outbound message sending across our platform. Our engineering teams are actively investigating the root cause and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.
- investigating Jun 25, 2026, 08:10 AM UTC
We are still investigating an issue impacting outbound message delivery and engaging additional resources to help restore normal service as quickly as possible. Further updates will be provided as more information becomes available.
- investigating Jun 25, 2026, 08:42 AM UTC
We have identified an issue within the internal systems responsible for routing messages to downstream mobile network operators. Since approximately 14:30 AEST, messages within our platform have been intermittently becoming stuck in a router worker process, resulting in delays to outbound message delivery. While the issue is ongoing, small batches of queued messages are continuing to be processed and delivered approximately every few minutes. Customers may also observe duplicate message deliveries in some cases as a result of this issue. Our engineering teams are actively investigating the root cause and working to restore normal service as quickly as possible. Once the issue has been resolved, we expect queued messages to resume processing and be delivered automatically. We will provide further updates as more information becomes available.
- investigating Jun 25, 2026, 09:52 AM UTC
Our investigation is ongoing, and we have not yet been able to definitively identify the root cause of the issue affecting outbound message delivery within the platform. To prevent further message backlog growth and reduce the risk of additional duplicate deliveries, we have implemented the following mitigation measures: Message submissions are being temporarily blocked and will return Failed responses. Message workers have been stopped to prevent further processing of impacted traffic. Queued messages are being redirected to a new queue for post-incident analysis and recovery efforts. Customers using SMPP may still be able to submit messages during this period. As a result, some message duplication may continue to occur until the incident is fully resolved. As part of our recovery strategy, messages queued from the start of the incident will not be automatically reprocessed. While some of these messages may already have been successfully delivered after experiencing delays, others may not have been sent. Customers should be aware that message reconciliation and potential resubmission may be required once service has been restored. Our engineering teams remain actively engaged in identifying the root cause and restoring normal service. We will continue to provide updates as new information becomes available.
- investigating Jun 25, 2026, 10:07 AM UTC
We are continuing to investigate this issue.
- investigating Jun 25, 2026, 10:36 AM UTC
We are continuing to investigate an issue affecting outbound message delivery. As a precaution, new message submissions are currently paused while we stabilise the system. Our engineering teams are actively working to restore normal service. Further updates will follow as more information becomes available.
- investigating Jun 25, 2026, 11:12 AM UTC
We are continuing to investigate this issue.
- investigating Jun 25, 2026, 11:43 AM UTC
We are continuing to investigate the issue. Our engineering teams are actively working to restore normal service as quickly as possible.
- investigating Jun 25, 2026, 11:59 AM UTC
We are continuing to investigate this issue.
- investigating Jun 25, 2026, 12:16 PM UTC
We are continuing to investigate this issue.
- investigating Jun 25, 2026, 12:48 PM UTC
We are continuing to investigate this issue.
- investigating Jun 25, 2026, 01:53 PM UTC
We are continuing to investigate this issue. We are working on high priority together with external resources to restore service. Further updates will follow as more information becomes available.
- investigating Jun 25, 2026, 03:03 PM UTC
We are continuing to investigate this issue. We are actively working on restoring service through mitigation steps, including redirecting traffic to a stable alternative messaging setup. External support is also engaged and working in parallel on recovery efforts. We will provide further updates as progress is made or as new information becomes available.
- investigating Jun 25, 2026, 03:42 PM UTC
We are continuing to investigate this issue. We are actively working on restoring service through mitigation steps, including redirecting traffic to a stable alternative messaging setup. External support is also engaged and working in parallel on recovery efforts. We will provide further updates as progress is made or as new information becomes available.
- monitoring Jun 25, 2026, 03:53 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 25, 2026, 05:25 PM UTC
A fix has been implemented and messaging services have recovered. We have completed validation testing and confirmed message sending and delivery are functioning as expected. Our teams will continue to closely monitor platform performance to ensure stability. We are not currently observing any further issues related to this incident.
- monitoring Jun 26, 2026, 02:02 AM UTC
Messaging services within our platform continue to operate at normal capacity, with message sending and delivery performing as expected. Our engineering teams are not observing any further issues related to this incident and continue to closely monitor platform performance to ensure ongoing stability. Work is now focused on a comprehensive investigation into the outage that occurred yesterday. Our engineering teams are collaborating with all relevant parties to determine the root cause and will provide further information as it becomes available.
- resolved Jun 26, 2026, 04:47 AM UTC
This incident has now been resolved, and our platform messaging services is operating normally. Message flow has returned to regular capacity, and no further issues are being observed. As part of the recovery process, messages submitted between 2:40 PM AEST on 25 June 2026 and 1:00 AM AEST on 26 June 2026 may remain in an ENROUTE status but will not be delivered. If these messages are still required, they will need to be resent. Our engineering teams are continuing to work with all relevant parties to complete a thorough root cause investigation. A Root Cause Analysis (RCA) will be shared once the investigation has concluded. We apologise for the disruption this incident caused and thank you for your patience and understanding throughout the recovery process.
Minor June 17, 2026 APAC - Message deliverability/delay issues 2h 38m APAC
Started Jun 17, 2026, 11:57 PM UTC· resolved Jun 18, 2026, 02:36 AM UTC
- investigating Jun 17, 2026, 11:57 PM UTC
Delays in message deliverability have been recorded for Australian/APAC carriers . We are currently investigating the cause of this issue.
- monitoring Jun 18, 2026, 01:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2026, 02:36 AM UTC
We can confirm that this incident has now been resolved and message deliverability has been fully restored. Following a thorough investigation, the root cause was identified as a carrier-side issue within Vodafone's network environment. No faults were identified within Sinch's platform or infrastructure. We proactively adjusted our traffic routing to minimise customer impact while Vodafone worked to resolve the issue. Vodafone has since restored normal service, and message delivery has returned to expected levels.
Minor June 3, 2026 New Message Screen Unavailable 3h 2m The Hub, MessageNet, DirectSMS, MobiPost and 3 more
Started Jun 03, 2026, 08:58 PM UTC· resolved Jun 04, 2026, 12:00 AM UTC
- investigating Jun 03, 2026, 08:58 PM UTC
We're currently investigating an issue affecting the New Message screen, which may be unusable for some users. As a workaround, users can continue sending messages through the Inbox or by using Quick Message functionality. Our team is actively working to resolve the issue and will provide updates as more information becomes available.
- monitoring Jun 03, 2026, 11:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 04, 2026, 12:00 AM UTC
This incident has been resolved.
Minor May 28, 2026 Web Portal - Australian Alpha Tag Registration Delays 4h 55m The Hub
Started May 28, 2026, 01:20 AM UTC· resolved May 28, 2026, 06:16 AM UTC
- investigating May 28, 2026, 01:20 AM UTC
We are currently investigating an issue with the Web Portal UI impacting the processing of new Australian Alpha Tag registration requests. Requests are timing out and users are unable to proceed to the next step of the registration process. This issue is limited to the registration interface only. There is no impact to existing Alpha Tags or current message sending services.
- monitoring May 28, 2026, 01:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 28, 2026, 06:16 AM UTC
This incident has been resolved.
Minor May 18, 2026 Contacts UI unavailable or failing to load 7m The Hub
Started May 18, 2026, 02:03 PM UTC· resolved May 18, 2026, 02:10 PM UTC
- investigating May 18, 2026, 02:03 PM UTC
We are currently investigating an issue affecting the Contacts section within the Sinch MessageMedia and Engage UI. Customers may experience errors, blank pages, or inability to access or manage contacts. Messaging delivery services and APIs are currently operating normally. We will provide further updates as more information becomes available.
- identified May 18, 2026, 02:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 18, 2026, 02:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 18, 2026, 02:10 PM UTC
This incident has been resolved.
Minor May 13, 2026 Investigating — Inbox Unavailable 19m The Hub, MessageNet, APAC, DirectSMS and 4 more
Started May 13, 2026, 02:27 PM UTC· resolved May 13, 2026, 02:46 PM UTC
- investigating May 13, 2026, 02:27 PM UTC
We’re currently investigating an issue causing Inbox to fail to load for some users. Affected users may see the following error message: "Something unforeseen happened. We have been notified and are working on a solution." Our team is actively working to identify the root cause and restore service as quickly as possible. We’ll share additional updates as they become available.
- monitoring May 13, 2026, 02:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2026, 02:46 PM UTC
The incident has been resolved and all systems are operational.
Minor May 7, 2026 Delivery Issue United States - AT&T - 10DLC 5h 34m North America
Started May 07, 2026, 05:19 PM UTC· resolved May 07, 2026, 10:53 PM UTC
- investigating May 07, 2026, 05:19 PM UTC
We are currently observing delivery issues towards United States - AT&T through 10DLC route. Estimated Incident Start Time: 2026-05-06 14:00 UTC Impact: Delayed delivery for concatenated 10DLC MT messages submitted towards AT&T US. We will update as soon as we have more information.
- monitoring May 07, 2026, 10:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 07, 2026, 10:53 PM UTC
This incident has been resolved.
Minor April 30, 2026 10DLC Delivery Issue US - AT&T 8h 41m MessageNet, MessageNet API, North America, DirectSMS and 9 more
Started Apr 30, 2026, 05:56 PM UTC· resolved May 01, 2026, 02:38 AM UTC
- investigating Apr 30, 2026, 05:56 PM UTC
We are currently observing delivery issues with 10DLCs in US to AT&T carrier. Our Provider is currently investigating the issue and we will update as soon as we have more information. Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
- investigating Apr 30, 2026, 07:55 PM UTC
Our Provider is still continuing to investigate this issue.
- resolved May 01, 2026, 02:38 AM UTC
This incident has been resolved.
Minor April 22, 2026 EU3 Endpoint Connectivity Issues Causing Message Delays 1h 5m APAC, SMPP
Started Apr 22, 2026, 11:49 PM UTC· resolved Apr 23, 2026, 12:55 AM UTC
- investigating Apr 22, 2026, 11:49 PM UTC
We experienced connectivity issues with our EU3 endpoint. Start Time (UTC): Apr 22, 2026 – 20:29 UTC Impact - Some messages may be delayed - No message loss has been identified - Incoming messages (MO) may be impacted due to connectivity issues We have implemented a fix and are monitoring to ensure full connectivity is restored.
- monitoring Apr 22, 2026, 11:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2026, 12:55 AM UTC
This incident has been resolved.
Notice April 17, 2026 Social Campaigns Creation Failure – “Create” Button Not Responding 3h 17m The Hub
Started Apr 17, 2026, 09:16 AM UTC· resolved Apr 17, 2026, 12:34 PM UTC
- investigating Apr 17, 2026, 09:16 AM UTC
We are currently investigating an issue affecting Social Campaigns where users are unable to create new campaigns from the Social Messaging > All Campaigns section.
- identified Apr 17, 2026, 11:19 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 17, 2026, 12:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 17, 2026, 12:34 PM UTC
This incident has been resolved.
Minor March 30, 2026 MMS Degradation 1h 8m The Hub
Started Mar 30, 2026, 02:52 PM UTC· resolved Mar 30, 2026, 04:01 PM UTC
- investigating Mar 30, 2026, 02:52 PM UTC
We are currently investigating an issue in which MMS is not functional. Customers will not be able to send/receive MMS.
- monitoring Mar 30, 2026, 04:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 30, 2026, 04:01 PM UTC
This incident has been resolved.
Minor March 26, 2026 Delays in Inbound Messaging 54m MessageNet, APAC, DirectSMS, MobiPost and 3 more
Started Mar 26, 2026, 04:28 AM UTC· resolved Mar 26, 2026, 05:22 AM UTC
- monitoring Mar 26, 2026, 04:28 AM UTC
We have determined there were delays in receiving inbound traffic (MO) from between 12:45 AEDT and 15:09. The issue has been identified and resolved, however we continue to monitor for now.
- resolved Mar 26, 2026, 05:22 AM UTC
Between 10:57 AEDT and 15:08 AEDT on 26 March 2026, customers experienced issues with message delivery due to intermittent connection failures. This impacted both inbound and outbound messaging, where messages were delayed in processing. During this period, outbound messages were queued within the platform and delivered once connectivity was restored. Inbound messages were also affected, with delays in receipt. The issue was caused by changes to underlying network routing and connectivity, which disrupted message traffic paths. Connectivity was restored by establishing a new, direct, and stable network path. Following this change, all queued messages were successfully processed and delivered. All services are now fully operational, and connectivity has remained stable since 15:08 AEDT.
Minor March 24, 2026 Hub Inbox Auto-Refresh Issue 1h 13m The Hub
Started Mar 24, 2026, 02:45 PM UTC· resolved Mar 24, 2026, 03:58 PM UTC
- investigating Mar 24, 2026, 02:45 PM UTC
We are currently experiencing an issue where the Hub Inbox is not automatically refreshing to display new messages. Impact: Customers may not see incoming messages in real time. To view new messages, please manually refresh the page. Status: Our team is investigating the issue and we will provide an update as soon as possible.
- monitoring Mar 24, 2026, 03:25 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Mar 24, 2026, 03:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 24, 2026, 03:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2026, 03:58 PM UTC
This incident has been resolved.
Minor March 9, 2026 Duplicate SMS Sent for New or Re-Opened Conversations in Inbox 52m The Hub
Started Mar 09, 2026, 04:03 PM UTC· resolved Mar 09, 2026, 04:56 PM UTC
- identified Mar 09, 2026, 04:03 PM UTC
In the Inbox, when a new conversation is created or a previously closed conversation is re-opened, the system sends a duplicate SMS to the customer. This duplication only occurs on the first message associated with the new or re-opened conversation. Any subsequent SMS messages are sent correctly as a single message. The issue has been identified and a fix is being implemented.
- monitoring Mar 09, 2026, 04:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 09, 2026, 04:56 PM UTC
This incident has been resolved.
Minor March 2, 2026 Support Emails Not Working 3h 32m MessageNet, APAC, DirectSMS, MobiPost and 4 more
Started Mar 02, 2026, 12:18 AM UTC· resolved Mar 02, 2026, 03:50 AM UTC
- investigating Mar 02, 2026, 12:18 AM UTC
We are currently experiencing issues with emails sent to all support addresses. In the meantime, please contact Support via Live Chat until the issue is resolved. Our IT team is working on this as a priority and will provide updates as soon as they become available.
- investigating Mar 02, 2026, 02:24 AM UTC
We are continuing to investigate this issue.
- monitoring Mar 02, 2026, 03:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 02, 2026, 03:50 AM UTC
This incident has been resolved.
Minor February 11, 2026 Issue Adding or Editing Contacts in the UI 2h 7m The Hub, MessageNet, APAC, DirectSMS and 4 more
Started Feb 11, 2026, 12:15 AM UTC· resolved Feb 11, 2026, 02:23 AM UTC
- investigating Feb 11, 2026, 12:15 AM UTC
We are currently investigating an issue where end users are unable to add or edit contacts within the platform. No error message appears, but updates are not being saved. Our engineers are actively working to resolve this issue and will provide updates as soon as possible
- monitoring Feb 11, 2026, 01:31 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 11, 2026, 02:23 AM UTC
This incident has been resolved.
Minor February 9, 2026 AU - Outbound Message Delays 1h 43m The Hub, MessageNet, MessageNet API, REST API and 15 more
Started Feb 09, 2026, 01:59 AM UTC· resolved Feb 09, 2026, 03:42 AM UTC
- investigating Feb 09, 2026, 01:59 AM UTC
Dear Customer, We are currently investigating an issue with messages not being sent and stuck in Enroute status. Our engineers are reviewing this and working to resolve it as quickly as possible.
- investigating Feb 09, 2026, 01:59 AM UTC
We are continuing to investigate this issue.
- investigating Feb 09, 2026, 02:43 AM UTC
Telstra has confirmed the issue on their end and they currently working to resolve it. SMS delivery and sending may be impacted.
- identified Feb 09, 2026, 03:23 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 09, 2026, 03:42 AM UTC
This incident has been resolved.
Minor January 14, 2026 Delivery Issue US - Verizon 18h 21m North America
Started Jan 14, 2026, 07:05 PM UTC· resolved Jan 15, 2026, 01:27 PM UTC
- investigating Jan 14, 2026, 07:05 PM UTC
We are currently observing delivery issues in US - Verizon. Incident Start Time: 2026-01-14 17:00 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.
- investigating Jan 14, 2026, 08:56 PM UTC
We are continuing to investigate this issue.
- identified Jan 15, 2026, 12:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 15, 2026, 12:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 15, 2026, 01:27 PM UTC
This incident has been resolved.
Minor January 12, 2026 Unable to add a contact within the inbox or within contacts of the UI 38m The Hub
Started Jan 12, 2026, 07:52 PM UTC· resolved Jan 12, 2026, 08:30 PM UTC
- investigating Jan 12, 2026, 07:52 PM UTC
We are currently investigating an issue in which end users are currently unable to add a contact within the inbox for a new number they are in communication with. End users might observe see a red error stating "error on saving the contact" within the Hub. We also have received reports that end users are also unable to save contacts within the contacts portion of the hub via contacts → all contacts → add contact.
- investigating Jan 12, 2026, 08:19 PM UTC
We are continuing to investigate this issue.
- identified Jan 12, 2026, 08:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 12, 2026, 08:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 12, 2026, 08:30 PM UTC
This incident has been resolved.
Minor January 7, 2026 Higher loading times for hub.messagemedia.com 20m The Hub
Started Jan 07, 2026, 06:47 PM UTC· resolved Jan 07, 2026, 07:08 PM UTC
- investigating Jan 07, 2026, 06:47 PM UTC
We are currently investigating an issue in which end users will experience longer wait times upon attempting to load hub.messagemedia.com. The page eventually loads after some time if the end user waits.
- monitoring Jan 07, 2026, 07:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 07, 2026, 07:08 PM UTC
This incident has been resolved.
Minor December 15, 2025 Australia – Call Forwarding Inbound SMS Issues 51m Inbound System (Webhooks)
Started Dec 15, 2025, 01:30 AM UTC· resolved Dec 15, 2025, 02:21 AM UTC
- investigating Dec 15, 2025, 01:30 AM UTC
We are currently investigating an issue impacting inbound SMS delivery to Call Forwarding dedicated numbers. Outbound messaging and voice services are operating normally. At this stage, the impact is limited to inbound messages originating from a specific provider. Further updates will be shared as more information becomes available.
- monitoring Dec 15, 2025, 02:00 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 15, 2025, 02:21 AM UTC
This incident has been resolved.
Minor December 1, 2025 SMS Delivery Delays North America - Verizon 17h 39m North America
Started Dec 01, 2025, 07:02 PM UTC· resolved Dec 02, 2025, 12:42 PM UTC
- investigating Dec 01, 2025, 07:02 PM UTC
Due to a high volume of traffic with US carriers, we are observing some deliverability delays to North American numbers. We are continuing to investigate this issue.
- investigating Dec 01, 2025, 07:19 PM UTC
We are currently observing delivery issues related to toll free traffic sent to Verizon-US.
- resolved Dec 02, 2025, 12:42 PM UTC
This incident has been resolved.
Minor November 19, 2025 Mobile App Inbox Sending Issue 2h 40m The Hub
Started Nov 19, 2025, 04:19 PM UTC· resolved Nov 19, 2025, 06:59 PM UTC
- investigating Nov 19, 2025, 04:19 PM UTC
We are currently investigating an issue with our mobile app where users are unable to send messages. The UI presents a message at the bottom of the conversation stating "You are in view mode for this conversation. Switch to the web for messaging".
- identified Nov 19, 2025, 04:42 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 19, 2025, 04:57 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 19, 2025, 05:43 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 19, 2025, 06:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 19, 2025, 06:59 PM UTC
This incident has been resolved.
Minor November 13, 2025 NZ shortcode failures 3h 8m REST API, DirectSMS
Started Nov 13, 2025, 08:03 PM UTC· resolved Nov 13, 2025, 11:12 PM UTC
- investigating Nov 13, 2025, 08:03 PM UTC
We are currently observing an issue in which a subset of NZ based customers utilizing 4 digit shortcodes are receiving failed messages.
- identified Nov 13, 2025, 08:43 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 13, 2025, 09:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 13, 2025, 11:12 PM UTC
This incident has been resolved.