JW Player incident

Custom Reports and Analytics Experiencing Issues

Major Resolved View vendor source →

JW Player experienced a major incident on October 21, 2025 affecting Data & Analytics, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2025, 08:35 PM UTC
Resolved
Oct 21, 2025, 11:22 PM UTC
Duration
2h 46m
Detected by Pingoru
Oct 21, 2025, 08:35 PM UTC

Affected components

Data & Analytics

Update timeline

  1. investigating Oct 21, 2025, 08:35 PM UTC

    We are currently investigating this issue.

  2. identified Oct 21, 2025, 09:10 PM UTC

    We’ve identified the issue and are working to restore services.

  3. identified Oct 21, 2025, 09:58 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 21, 2025, 10:50 PM UTC

    We have applied a fix and are monitoring performance. We will provide updates as they are delivered by the engineering team.

  5. resolved Oct 21, 2025, 11:22 PM UTC

    This incident has been resolved.