JW Player incident

Degraded perfomances of JWP services

Minor Resolved View vendor source →

JW Player experienced a minor incident on October 20, 2025 affecting Dashboard and Broadcast Live and 1 more component, lasting 4h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 10:32 AM UTC
Resolved
Oct 20, 2025, 02:48 PM UTC
Duration
4h 15m
Detected by Pingoru
Oct 20, 2025, 10:32 AM UTC

Affected components

DashboardBroadcast LiveLive ChannelsMedia DeliveryServer-side AdsMedia Management

Update timeline

  1. monitoring Oct 20, 2025, 10:32 AM UTC

    The situation with the degraded performances of a number of our services is improving, with the services themselves recovering.

  2. monitoring Oct 20, 2025, 12:26 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Oct 20, 2025, 02:48 PM UTC

    This incident has been resolved.