JW Player incident

Broadcast Live Events within the US-East-1 region are not being created as expected

Minor Resolved View vendor source →

JW Player experienced a minor incident on October 20, 2025 affecting Dashboard and Broadcast Live and 1 more component, lasting 7h 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 03:27 PM UTC
Resolved
Oct 20, 2025, 11:10 PM UTC
Duration
7h 42m
Detected by Pingoru
Oct 20, 2025, 03:27 PM UTC

Affected components

DashboardBroadcast LiveLive ChannelsMedia DeliveryServer-side AdsMedia Management

Update timeline

  1. identified Oct 20, 2025, 03:27 PM UTC

    We are aware of an issue which is causing some Broadcast live Streams using the US-East region from creating as expected due to the downgraded behaviour in AWS's US-EAST-1 Region.

  2. identified Oct 20, 2025, 03:43 PM UTC

    We are starting to see service related issues return due to the ongoing issues with AWS's US-EAST-1 Region. We are continuing to monitor this issue.

  3. identified Oct 20, 2025, 07:45 PM UTC

    We are continuing to monitor this issue.

  4. identified Oct 20, 2025, 08:55 PM UTC

    We are continuing to monitor this issue.

  5. identified Oct 20, 2025, 09:14 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Oct 20, 2025, 09:43 PM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Oct 20, 2025, 10:27 PM UTC

    All systems are now working, and we are going to continue to monitor the situation.

  8. monitoring Oct 20, 2025, 10:28 PM UTC

    We are continuing to monitor for any further issues.

  9. resolved Oct 20, 2025, 11:10 PM UTC

    This incident has been resolved.