JW Player incident

Investigating elevated playback errors on Chrome version 141.0.7390.123 and later

Minor Resolved View vendor source →

JW Player experienced a minor incident on October 23, 2025 affecting Live Channels and Media Delivery, lasting 13d 9h. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2025, 02:21 PM UTC
Resolved
Nov 06, 2025, 12:01 AM UTC
Duration
13d 9h
Detected by Pingoru
Oct 23, 2025, 02:21 PM UTC

Affected components

Live ChannelsMedia Delivery

Update timeline

  1. investigating Oct 23, 2025, 02:21 PM UTC

    Third party provider issue impacting Instant Live.

  2. identified Oct 23, 2025, 06:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 24, 2025, 04:53 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Oct 28, 2025, 04:03 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Oct 30, 2025, 08:39 PM UTC

    We are continuing to work on a fix for this issue.

  6. resolved Nov 06, 2025, 12:01 AM UTC

    This incident has been resolved.