- Detected by Pingoru
- Sep 21, 2026, 01:47 PM UTC
- Resolved
- Sep 21, 2026, 02:49 PM UTC
- Duration
- 1h 1m
Affected: Agency Integrator
Timeline · 2 updates
-
investigating Sep 21, 2026, 01:47 PM UTC
We are currently investigating an issue with the Application Entry screen for Agency Integrator. A new feature to have the user search for the name of an applicant before new applicant information is entered is not working as expected. The Add/Search button is redirecting to the contact search instead of the applicant search, preventing an applicant from being added. We are actively working on a resolution. --The iPipeline Team
-
resolved Sep 21, 2026, 02:49 PM UTC
We have resolved the issue with the Application Entry screen for Agency Integrator and are monitoring to ensure that systems are operating normally. Thank your for your patience while we worked through the issue. - The iPipeline Support Team
Read the full incident report →
- Detected by Pingoru
- Sep 01, 2026, 03:14 PM UTC
- Resolved
- Sep 08, 2026, 08:21 PM UTC
- Duration
- 7d 5h
Affected: WealthServ InsuranceWealthServ Investments
Timeline · 6 updates
-
investigating Sep 01, 2026, 03:14 PM UTC
We are currently investigating an issue with email processing services in WealthServ. At this time Customer emails within the system are delayed in processing. A further update will be provided as soon as one is available. --The iPipeline Team
-
identified Sep 01, 2026, 05:18 PM UTC
We have identified the issue that is delaying processing of emails in WealthServ and are working on a resolution. A further update will be provided as soon as one is available. --The iPipeline Team
-
monitoring Sep 02, 2026, 10:55 PM UTC
A fix was deployed to production to day afternoon, and we have observed that email processing has resumed successfully and messages are currently being processed normally. Our team continues to closely monitor the system to ensure processing remains stable and completes as expected. --The iPipeline Team
-
monitoring Sep 03, 2026, 02:21 PM UTC
While monitoring the issue, the Team has identified some emails being processed multiple times which is delaying email processing for some Customers. The duplicate processing has been addressed and the Team continues to closely monitor the system to ensure processing remains stable and delayed emails are successfully processed. Any duplication will be addressed once delayed emails are processed. --The iPipeline Team
-
identified Sep 08, 2026, 03:58 PM UTC
The Team has identified an additional issue with WealthServ Investments Emails which may be delayed in processing for some Customers. The Team is actively working on resolving the issue as quickly as possible. The Team continues to monitor WealthServ Insurance for delayed and duplicated emails. --The iPipeline Team
-
resolved Sep 08, 2026, 08:21 PM UTC
The issue has been corrected, and email delivery for WealthServ Investments has been restored. All queued emails have been processed successfully. The team is continuing to monitor the environment to ensure ongoing stability. --The iPipeline Team
Read the full incident report →
- Detected by Pingoru
- Aug 27, 2026, 02:41 PM UTC
- Resolved
- Aug 27, 2026, 03:50 PM UTC
- Duration
- 1h 8m
Affected: AFFIRM for Annuities
Timeline · 3 updates
-
investigating Aug 27, 2026, 02:41 PM UTC
We are aware of an issue preventing agents from uploading documents. Our team has been engaged and is currently investigating the situation. - iPipeline Support
-
monitoring Aug 27, 2026, 03:19 PM UTC
The issue has been resolved. We have validated that users can successfully upload documents and continue with their workflow. - iPipeline Support
-
resolved Aug 27, 2026, 03:50 PM UTC
As we have not received any new reports of impact, this communication will now be closed. - iPipeline Support
Read the full incident report →
- Detected by Pingoru
- Aug 19, 2026, 01:36 PM UTC
- Resolved
- Aug 19, 2026, 02:52 PM UTC
- Duration
- 1h 15m
Affected: DocFast
Timeline · 3 updates
-
investigating Aug 19, 2026, 01:36 PM UTC
We are currently experiencing a service interruption affecting Docfast, which is preventing users from accessing the application. Our team is actively investigating and working to resolve the issue. We will provide the next update within one hour. -iPipeline Support Team
-
monitoring Aug 19, 2026, 02:26 PM UTC
The issue has been remediated, and the DocFast application is now accessible. We are currently monitoring system performance to ensure stability and continued recovery. -iPipeline Support Team
-
resolved Aug 19, 2026, 02:52 PM UTC
No further issues have been observed with DocFast, and the application has remained stable. This incident is now considered resolved. -iPipeline Support Team
Read the full incident report →
- Detected by Pingoru
- Aug 12, 2026, 03:37 PM UTC
- Resolved
- Aug 13, 2026, 08:51 PM UTC
- Duration
- 1d 5h
Affected: WealthServ Insurance
Timeline · 2 updates
-
investigating Aug 12, 2026, 03:37 PM UTC
We are aware of reports that users are experiencing degraded application performance, resulting in slower response times within the application. Our teams are actively investigating the issue and working to identify the cause. We will continue to provide updates as more information becomes available. -iPipeline Support
-
resolved Aug 13, 2026, 08:51 PM UTC
Systems remain stable, with no further recurrence of the issue identified at this time. The team has engaged the product team to conduct additional investigation and determine the root cause. We will continue to monitor the environment closely. -iPipeline Support
Read the full incident report →
- Detected by Pingoru
- Aug 11, 2026, 06:20 PM UTC
- Resolved
- Aug 11, 2026, 09:04 PM UTC
- Duration
- 2h 43m
Affected: WealthServ InsuranceWealthServ Investments
Timeline · 3 updates
-
investigating Aug 11, 2026, 06:20 PM UTC
We are aware of reports that users are experiencing degraded application performance, resulting in slower response times within the application. Our teams are actively investigating the issue and working to identify the cause. We will continue to provide updates as more information becomes available. -iPipeline Support
-
monitoring Aug 11, 2026, 07:22 PM UTC
We have identified and corrected the issue that was causing degraded performance and slow response times within the application. We are seeing improvements in system performance, and services are operating as expected. Our teams will continue to closely monitor the environment to ensure stability. -iPipeline Support
-
resolved Aug 11, 2026, 09:04 PM UTC
We have not observed any further issues, and system performance has remained stable. The application is operating as expected, and users should no longer experience the previously reported slowness. Based on continued monitoring and the stability observed since remediation was implemented, we are closing this incident. -iPipeline Support
Read the full incident report →
- Detected by Pingoru
- Jul 28, 2026, 05:51 PM UTC
- Resolved
- Jul 30, 2026, 12:43 AM UTC
- Duration
- 1d 6h
Affected: Laser App
Timeline · 3 updates
-
investigating Jul 28, 2026, 05:51 PM UTC
We are currently investigating an issue affecting some customers using Laser App Anywhere with DocuSign integration. Users may experience document fields being duplicated multiple times for each signer within DocuSign envelopes.
-
identified Jul 29, 2026, 01:08 AM UTC
We've identified the issue and have a fix in place. The team is currently going through validation/testing to confirm the duplication issue is resolved and that there are no side effects. We'll share another update once testing is complete.
-
resolved Jul 30, 2026, 12:43 AM UTC
A fix has been deployed to production for the issue causing duplicate fields to appear in certain DocuSign documents generated through Laser App Anywhere. Initial validation indicates the issue has been resolved. Our team is actively monitoring the environment and reviewing system performance to ensure the fix remains effective and no additional issues are observed.
Read the full incident report →
- Detected by Pingoru
- Jul 14, 2026, 04:45 PM UTC
- Resolved
- Jul 15, 2026, 06:36 PM UTC
- Duration
- 1d 1h
Affected: InsureSight
Timeline · 4 updates
-
investigating Jul 14, 2026, 04:45 PM UTC
We are aware of an issue impacting InsureSight, where some users are currently unable to run reports. Our teams are actively investigating the issue and working to identify the root cause and restore normal service as quickly as possible. We will provide additional updates as more information becomes available. - Ipipeline Support
-
investigating Jul 14, 2026, 08:03 PM UTC
The team continues to investigate the issue. At this time, application services appear to be stable, and we have observed a decrease in the error rate. We will continue to monitor the service closely and provide additional updates as more information becomes available. - Ipipeline Support
-
monitoring Jul 15, 2026, 03:42 PM UTC
The application remains stable, and we have not observed any additional errors. - Ipipeline Support
-
resolved Jul 15, 2026, 06:36 PM UTC
We have not experienced any new issues, and the application has remained stable. As a result, we will now close this incident. - Ipipeline Support
Read the full incident report →
- Detected by Pingoru
- Jul 07, 2026, 05:47 PM UTC
- Resolved
- Jul 09, 2026, 05:04 PM UTC
- Duration
- 1d 23h
Affected: iGO
Timeline · 5 updates
-
investigating Jul 07, 2026, 05:47 PM UTC
We are currently investigating a compatibility issue introduced by the recent Google Chrome version 150 update (which also impacts Edge browsers). Our team is actively working on this and will provide updates as soon as they become available. In the meantime, if you are experiencing issues, please try a different web browser. We appreciate your patience and understanding. - iPipeline Support
-
identified Jul 07, 2026, 08:10 PM UTC
At this time, the issue appears to be limited to a subset of users. We have identified a solution and are currently undertaking all the necessary validation and testing steps. In the meantime, users who encounter this issue may continue working by using an alternative browser, such as Firefox or Safari. Alternatively, users may temporarily revert to a previous version of Chrome or Microsoft Edge until the fix has been fully validated and deployed. We will continue to provide updates as additional information becomes available. - iPipeline Support
-
identified Jul 08, 2026, 06:24 PM UTC
Testing has been successfully completed, and the team is preparing to deploy the changes to production tonight. We will continue to provide updates as additional information becomes available. - iPipeline Support
-
monitoring Jul 09, 2026, 02:17 PM UTC
The code fix was released this morning and has been successfully validated. At this time, we have not observed any issues following deployment. We will continue to closely monitor the situation and provide further updates if needed. - iPipeline Support
-
resolved Jul 09, 2026, 05:04 PM UTC
Since the fix was deployed, we have not observed any new occurrences of the issue. Ongoing monitoring has confirmed stability, and the issue is considered resolved at this time. - iPipeline Support
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 04:38 PM UTC
- Resolved
- Jun 03, 2026, 09:22 PM UTC
- Duration
- 4h 44m
Affected: Agency Integrator
Timeline · 3 updates
-
investigating Jun 03, 2026, 04:38 PM UTC
We are investigating an issue disrupting our carrier pending case status processing. Once the issue is identified and resolved, we will process the backlog of pending case status to bring the updates current. We'll provide another update once we have an ETA.
-
monitoring Jun 03, 2026, 06:53 PM UTC
We have resolved the issue with the Pending Case feeds processing and are resubmitting feeds which is expected to take several hours to complete. There was also an issue identified with DataView in which some users may have experienced a disruption. The DataView issue is also resolved and we are monitoring both issues. A further update will be provided once the backlog of files is complete
-
resolved Jun 03, 2026, 09:22 PM UTC
We have finished processing the backlog of pending case status files and we are processing files as they come in.
Read the full incident report →
- Detected by Pingoru
- Jun 01, 2026, 01:47 PM UTC
- Resolved
- Jun 01, 2026, 05:38 PM UTC
- Duration
- 3h 50m
Affected: Agency Integrator
Timeline · 6 updates
-
investigating Jun 01, 2026, 01:47 PM UTC
We are currently investigating reports that users are experiencing issues accessing the Agency Integrator platform. Our team is actively reviewing the situation, and we will provide additional updates as soon as more information becomes available. -iPipeline Support
-
investigating Jun 01, 2026, 01:58 PM UTC
Agency Integrator is accessible, but various functions, such as working applications, may be affected.
-
identified Jun 01, 2026, 02:58 PM UTC
We believe we have identified the issue and will be working on applying a possible fix. During this process you may experience intermittent issues accessing Agency Integrator.
-
monitoring Jun 01, 2026, 03:21 PM UTC
It appears that the fix we have applied has mitigated the issue, but we'll continue to monitor.
-
monitoring Jun 01, 2026, 03:28 PM UTC
It appears that the fix we have applied has mitigated the issue, but we'll continue to monitor.
-
resolved Jun 01, 2026, 05:38 PM UTC
After a period of monitoring we are confident the fix applied earlier has successfully resolved the issue.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 03:10 PM UTC
- Resolved
- May 19, 2026, 04:18 AM UTC
- Duration
- 13h 7m
Affected: Laser App
Timeline · 4 updates
-
investigating May 18, 2026, 03:10 PM UTC
We are currently investigating an issue impacting Laser App Enterprise (Desktop) users. Some users may encounter a 404 error when attempting to download forms or activate.
-
investigating May 18, 2026, 07:38 PM UTC
We are continuing to actively investigate the issue impacting Laser App Enterprise (Desktop) users. Our engineering team remains engaged and is working to identify the root cause.
-
monitoring May 18, 2026, 10:22 PM UTC
The issue impacting Laser App Enterprise (Desktop) users has been identified, and a fix has been implemented. We are currently monitoring system performance to ensure stability and continued recovery.
-
resolved May 19, 2026, 04:18 AM UTC
We have not experienced any further issues with the Laser App Enterprise (Desktop) application. As the service has remained stable, we are now closing this communication.
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 04:54 PM UTC
- Resolved
- May 05, 2026, 11:03 AM UTC
- Duration
- 18h 8m
Affected: WealthServ Investments
Timeline · 4 updates
-
investigating May 04, 2026, 04:54 PM UTC
We are currently investigating an issue which is preventing Customers from accessing WealthServ Investments and RepVision. A further update will be provided by 1:30 PM ET - The iPipeline Support Team
-
investigating May 04, 2026, 05:21 PM UTC
We have resolved the access issue with WealthServ Investments and RepVision. Customers are able to access these systems and we are monitoring to ensure that systems are operating normally. We appreciate your patience while we worked through the issue. - The iPipeline Support Team
-
monitoring May 04, 2026, 05:21 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved May 05, 2026, 11:03 AM UTC
This incident has been resolved. --The iPipeline Team
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 04:28 PM UTC
- Resolved
- May 04, 2026, 05:54 PM UTC
- Duration
- 1h 26m
Affected: Laser App
Timeline · 4 updates
-
identified May 04, 2026, 04:28 PM UTC
We are currently experiencing an issue where users attempting to log in via Single Sign‑On (SSO) may encounter an Error 500 during authentication. As a result, affected users may be unable to access the application. Our engineering team has identified the cause and is actively working on a fix. We are validating authentication services and related dependencies to restore full SSO functionality as quickly as possible.
-
monitoring May 04, 2026, 05:22 PM UTC
We have deployed the fix. Confirmations have been received, and we will continue to monitor.
-
investigating May 04, 2026, 05:50 PM UTC
We have resolved the sso access issues. We are monitoring to ensure that systems are operating normally. We appreciate your patience while we worked through the issue. - The iPipeline Support Team
-
resolved May 04, 2026, 05:54 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 01:53 AM UTC
- Resolved
- Apr 23, 2026, 02:23 AM UTC
- Duration
- 30m
Affected: iGO
Timeline · 2 updates
-
investigating Apr 23, 2026, 01:53 AM UTC
We are currently experiencing issues with LifePipe. Our team is actively investigating the issue, and further updates will be provided as more information becomes available. - The iPipeline Support Team
-
resolved Apr 23, 2026, 02:23 AM UTC
Team has resolved the issue and we are seeing improvements. - The iPipeline Support Team
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 03:44 PM UTC
- Resolved
- Mar 31, 2026, 05:50 PM UTC
- Duration
- 2h 5m
Affected: AFFIRM for Annuities
Timeline · 4 updates
-
investigating Mar 31, 2026, 03:44 PM UTC
We are currently investigating a connectivity issue related to the Book of Business service. We will provide an update once the issue has been resolved. - iPipeline Support
-
identified Mar 31, 2026, 04:11 PM UTC
An issue affecting connectivity has been identified, and the team is currently addressing it. - iPipeline Support
-
monitoring Mar 31, 2026, 04:31 PM UTC
The team has deployed the fix to production, and we are seeing a reduction in errors. We will continue to monitor the system to ensure stability. - iPipeline Support
-
resolved Mar 31, 2026, 05:50 PM UTC
Connection stability has been restored, and the system is operating normally with no further errors observed. - iPipeline Support
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2026, 06:59 PM UTC
- Resolved
- Mar 29, 2026, 01:23 PM UTC
- Duration
- 1d 18h
Affected: AlphaTrust - Embedded
Timeline · 3 updates
-
investigating Mar 27, 2026, 06:59 PM UTC
We are continuing to investigate the signatgure latency issues whcih may be impacting customers. Further updates will be provided as we have more details. - The iPipeline Support Team
-
monitoring Mar 27, 2026, 08:13 PM UTC
Signature performance has improved, and the system is currently stable. The team will continue to monitor to ensure sustained performance. - The iPipeline Support Team
-
resolved Mar 29, 2026, 01:23 PM UTC
We are observing normal system performance, and no further issues have been identified. With stability confirmed, we are closing this communication.
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2026, 02:06 PM UTC
- Resolved
- Mar 17, 2026, 03:21 PM UTC
- Duration
- 1h 14m
Affected: Agency Integrator
Timeline · 2 updates
-
investigating Mar 17, 2026, 02:06 PM UTC
We are currently investigating authentication issues affecting AMS Feed and AMS Data Replicator processes when establishing connections to fta.ipipeline.com or sftp.ipipeline.com. The team is actively engaged and working to identify the root cause. At this time, the issue does not impact all connections. Further updates will be provided as more information becomes available. -iPipeline Support
-
resolved Mar 17, 2026, 03:21 PM UTC
The issue has been resolved. All connections have been fully re‑established, and status feeds are now processing normally. -iPipeline Support
Read the full incident report →
- Detected by Pingoru
- Mar 15, 2026, 01:19 AM UTC
- Resolved
- Mar 15, 2026, 12:59 PM UTC
- Duration
- 11h 40m
Affected: Laser App
Timeline · 3 updates
-
investigating Mar 15, 2026, 01:19 AM UTC
We are aware that LaserApp.com is currently not accessible and some users may encounter a 503 error when attempting to access the site. Our engineering teams are actively investigating the issue and working to restore full availability as quickly as possible. We will provide updates as soon as we have more information. -Ipipeline Support Team
-
investigating Mar 15, 2026, 02:43 AM UTC
LaserApp.com is experiencing a 503 error resulting in some services down. This may affect access to the STATS portal, Enterprise Desktop downloads, and form downloads within Laser App Enterprise. Laser App Anywhere remains fully operational and is not affected by this issue. Our engineering teams are investigating and working to restore full functionality as quickly as possible. Further updates will be provided as more information becomes available.
-
resolved Mar 15, 2026, 12:59 PM UTC
The changes have been successfully been applied, and the Production site is now up and fully functional. -Ipipeline Support Team
Read the full incident report →
- Detected by Pingoru
- Feb 06, 2026, 07:59 PM UTC
- Resolved
- Feb 07, 2026, 03:19 PM UTC
- Duration
- 19h 19m
Affected: AlphaTrust - EmbeddediGO
Timeline · 5 updates
-
identified Feb 06, 2026, 07:59 PM UTC
We have identified an issue whereby the time stamps on e-Signatures for select carriers are offset by 5 hours from the normally expected value. We will be reaching out individually to impacted carriers to discuss ongoing mitigation. We are developing and testing a fix for the underlying condition causing this problem and further updates will be provided as we have more details and timeline. - The iPipeline Support Team
-
identified Feb 06, 2026, 09:05 PM UTC
We have identified a fix and are in the final stages of validation. Once validation is complete, we will proceed with the production release and share the timeline. - The iPipeline Support Team
-
identified Feb 07, 2026, 12:25 AM UTC
The team has paused case transmissions for affected customers to limit further impact. We are actively working to deploy a fix overnight, pending successful validation. - The iPipeline Support Team
-
monitoring Feb 07, 2026, 11:09 AM UTC
The code fix has been successfully deployed to production, and case submissions have been re-enabled for affected customers. We will continue to closely monitor the environment to ensure stability. - The iPipeline Support Team
-
resolved Feb 07, 2026, 03:19 PM UTC
All cases are moving through the system as expected, and no new occurrences of the issue have been observed. With system stability confirmed, we are closing the incident. - The iPipeline Support Team
Read the full incident report →
Critical February 2, 2026 - Detected by Pingoru
- Feb 02, 2026, 08:37 PM UTC
- Resolved
- Feb 02, 2026, 10:50 PM UTC
- Duration
- 2h 13m
Affected: WealthServ InsuranceWealthServ Investments
Timeline · 4 updates
-
investigating Feb 02, 2026, 08:37 PM UTC
We are currently experiencing an issue with WealthServ Insurance and WealthServ Investments. Customers may not be able to access these systems at this time. We are working on resolving this issue as quickly as possible. A further update will be provided within the hour. --The iPipeline Team
-
investigating Feb 02, 2026, 09:01 PM UTC
We are continuing to investigate an issue with WealthServ Investments and WealthServ Insurance. At this time Customers are unable to access these applications. We apologize for the inconvenience. A further update will be provided within the hour. --The iPipeline Team
-
investigating Feb 02, 2026, 10:12 PM UTC
We are continuing to investigate this issue. Customers are not able to access WealthServ Investments and WealthServ Insurance. There is currently no ETA on a resolution. A further update will be provided by 6 PM ET --The iPipeline Team
-
resolved Feb 02, 2026, 10:50 PM UTC
This issue has been resolved. Customers are able to access WealthServ Investments and Insurance. --The iPipeline Team
Read the full incident report →
- Detected by Pingoru
- Jan 17, 2026, 07:31 PM UTC
- Resolved
- Jan 18, 2026, 01:19 AM UTC
- Duration
- 5h 47m
Affected: AlphaTrust - Embedded
Timeline · 3 updates
-
investigating Jan 17, 2026, 07:31 PM UTC
We are currently investigating performance issues related AT Embedded signature process. Next Upate 4 PM - iPipeline support
-
monitoring Jan 17, 2026, 08:12 PM UTC
The team has remediated the server performance issue caused by a degraded internal service. Services have returned to normal, and we will continue to monitor the environment. - iPipeline Support
-
resolved Jan 18, 2026, 01:19 AM UTC
We have not observed any further issues, and the servers are operating at normal performance levels. We will close the incident base on our observation. - iPipeline Support
Read the full incident report →
- Detected by Pingoru
- Jan 08, 2026, 08:41 PM UTC
- Resolved
- Jan 08, 2026, 09:17 PM UTC
- Duration
- 35m
Affected: WealthServ Investments
Timeline · 2 updates
-
investigating Jan 08, 2026, 08:41 PM UTC
We are currently receiving reports that some customers are unable to access WealthServ Investments. We are investigating this issue and further updates will be provided as we have more details. - The iPipeline Support Team
-
resolved Jan 08, 2026, 09:17 PM UTC
We have resolved the access issue with WealthServ Investments. We are monitoring to ensure that systems are operating normally. We appreciate your patience while we worked through the issue. - The iPipeline Support Team
Read the full incident report →
- Detected by Pingoru
- Jan 06, 2026, 04:28 PM UTC
- Resolved
- Jan 07, 2026, 03:56 AM UTC
- Duration
- 11h 27m
Affected: FormsPipeQuote
Timeline · 7 updates
-
investigating Jan 06, 2026, 04:28 PM UTC
We are currently receiving reports that customers are experiencing issues trying to access and use the Term Quoting tool. We are investigating this issue and further updates will be provided as we have more details. - The iPipeline Support Team
-
investigating Jan 06, 2026, 06:02 PM UTC
We are continuing our investigation of this issue and have enlisted the help of all available and relevant resources to identify and resolve this as quickly as possible.
-
investigating Jan 06, 2026, 07:13 PM UTC
We have gathered additional information and believe we are closer to isolating the issue and a resolution. Another update will be provided in an hour, or earlier if we are able to resolve the issue
-
investigating Jan 06, 2026, 08:44 PM UTC
We continue to investigate this issue. We have also received reports that FormsPipe may also be affected and and are reviewing a possible relationship there.
-
investigating Jan 06, 2026, 11:03 PM UTC
We continue to investigate the cause of the issue affecting Quoting, Calcstorm, and FormsPipe. Next update will be in 2 hours.
-
identified Jan 07, 2026, 01:39 AM UTC
We believe we have identified the nature of the error and have engaged our hardware vendor for help in resolving it. Next update in approximately 2 hours, if not resolved sooner.
-
resolved Jan 07, 2026, 03:56 AM UTC
The issue has been resolved, and system connectivity has been fully restored. Services are operating normally. - iPipeline Support
Read the full incident report →
- Detected by Pingoru
- Dec 19, 2025, 03:08 PM UTC
- Resolved
- Dec 19, 2025, 08:30 PM UTC
- Duration
- 5h 22m
Affected: AFFIRM for AnnuitiesAFFIRM for LifeAgency IntegratorDocFast
Timeline · 6 updates
-
investigating Dec 19, 2025, 03:08 PM UTC
We have received reports of intermittent slowness in Agency Integrator. We are investigating and will provide updates as they become available.
-
investigating Dec 19, 2025, 03:45 PM UTC
We have received reports of intermittent performance issues in various applications, including DocFast, Affirm, and Agency Integrator. We are investigating the issue and will provide updates as they become available.
-
investigating Dec 19, 2025, 04:55 PM UTC
We are actively investigating the issue and have dedicated all available resources to identify and resolve it as quickly as possible. Next Update - 2 PM EST -iPipeline Support Issue
-
identified Dec 19, 2025, 06:12 PM UTC
We have received an update from our data center, which hosts the affected application, confirming they are performing emergency maintenance to address the latency issues experienced earlier this morning. We will provide a further update once the maintenance is complete and connectivity is fully restored. Next Update 2 PM EST - iPIpeline Support
-
monitoring Dec 19, 2025, 06:30 PM UTC
We have observed improvements in network connectivity following the maintenance performed by the data center team. Services are operating normally at this time, and the application is loading as expected. We will continue to monitor the system to ensure ongoing stability. -iPipeline Support
-
resolved Dec 19, 2025, 08:30 PM UTC
We have not observed any further network-related issues, and the environment remains stable. As a result, we are closing this incident as resolved. -iPipeline Support
Read the full incident report →
